Leadership

Building Effective Teams through the Tuckman Model – Is it Useful?

We’ve all been placed on a teams, some of them are formally acknowledged and some informally. Regardless of how a team is formed, one way to view team dynamics that I always find helpful is to consider Tuckman’s Group Development Model. In this model, four stages of a group are developed: forming, storming, norming, performing.Read… Read more »

How Organizations Fail (Part One): The Framework for Analyzing Organizational Failure

Back in 2005, I presented a “Framework for Analyzing Organizational Failure” after my dissertation adviser doubted that I could find a general explanation for how government organizations fail. After an extensive review of the literature and an in-depth study of four major government failures (the Oakland Development Authority, the Navy’s A-12 project, the Challenger accident,Read… Read more »

Don’t Bring Doughnuts to Work, Bring JUICE–Part 1

J-Joy; U-Unity; I-Integrity, Inspiration; C- commitment, courage; E-Empathy = JUICE If you are concerned because your office is receiving an increasing numbers of EEO complaints and there is general employee dissatisfaction throughout your agency, you are not alone. Many public and private organizations are experiencing the same phenomena. With the graying of the workforce, theRead… Read more »

Who is your Marketing or Communications CIO?

I was struck by a comment from Dan Hoban (@dwhoban) at GovCamp Queensland on Saturday, which resonated with me, and with others in the audience, that organisations now need a CIO (Chief Information Officer) in their marketing or communications teams. This is a person who understands the technologies we use to communicate with customers, clients,Read… Read more »

Citizens as a Platform for Civic Improvement

Recently the New York City Council passed what some open government advocates see as a “landmark” bill to increase government transparency and citizen access to machine readable data sets. While this legislation is definitely a welcomed triumph for the Gov 2.0 movement and a positive example for “closed” or “inert governments everywhere, should transparency legislationRead… Read more »

Coaching from the Other Side of the Desk

Webster’s Dictionary defines experience as direct observation of or participation in events as a basis of knowledge. In executive and leadership coaching this definition often translates simply into having coached many executives over a long period of time. However, there is another way of understanding experience in coaching, namely having spent time in the shoesRead… Read more »

Top Ten Things You Need to Know to Manage Performance

Performance management is all about clarity: clear expectations about both performance and on-the-job conduct or behavior. While it takes time and effort to set up a performance management program, there are some things managers and employees can incorporate into their regular work activities. Here are ten things to know about performance management: Remember that performanceRead… Read more »