Leadership

ACUS Calls for ‘Reliable Comment Analysis Software’

In a recent series of recommendations, the Administrative Conference of the United States (ACUS), announced findings under the auspices of “Legal Considerations in e-Rulemaking,” from the Committee on Rulemaking. Having spent more than decade working on e-Rulemaking, I was curious to see what was at the top of their list. It was a relief toRead… Read more »

Is Your Agency SMART?

We all know that government agencies are constantly under pressure to make their conversations with constituents measurable, and results-based to justify the investment. One stand-out action the city of New York is doing to keep this at the forefront of importance is driving an advisory board of SMART members (the Social Media Advisory and ResearchRead… Read more »

Change Management Communications Plan Tactics

As a follow-up to my previous blog where we chatted about the components of a Change Management (CM) Communications plan, this blog focuses on the specific tactics to utilize when implementing the plan. To get a better sense of how to create the plan, please quickly review my previous blog “Creating the Change Management CommunicationsRead… Read more »

A Modestly Proposed Replacement for the Primary Process

Retirement has given me time to muse and think about things and processes in a more dispassionate manner. The hugest farce we all have to endure is the political primary season leading up to the general election for President. The posturing, the posing, the empty and sometimes frightening political rhetoric, and above all the wasteRead… Read more »

Service Where You Serve: Connecting with Citizens Where They Connect with You

The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ————————— Advances in technology, and the ready adoption ofRead… Read more »

Kansas rejects $31.5m federal grant for health insurance exchange

Kansas Governor Sam Brownback is rejecting a $31.5 million federal grant intended to support his state’s implementation of federal health care reform requirements. In an announcement Tuesday, the Governor cited the federal deficit as his reason for rejecting money the state applied for just last December. The money was supposed to support integration of stateRead… Read more »