When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
Are your professional skills feeling a bit cold? Let’s defrost your career with this month’s new online training opportunities! Take a look at the available courses below for December and start feeling merry and bright about new professional possibilities. Can’t make it the day of? No problem. Register anyway, and we’ll send you the recordingRead… Read more »
The basics of quantum computing can be hard to comprehend — and even more difficult to remember. Here are five key points to keep in mind, in commonsense language.
AI and agentic AI are continuing to expand in the workforce. Are we adapting, adopting, or both?
AI’s productivity gains don’t automatically translate into shared prosperity. How do we ensure AI doesn’t undermine economic mobility?
Government agencies can improve their services by creating social stories that help people understand specific scenarios.
Clear communication is essential in government customer service, and plain language is a key tool for making messages accessible and engaging. By removing jargon and simplifying structure, plain language helps ensure that all audiences can understand and act on information. We spoke with Julie Clement, Principal and Owner of J Clement Communications, in our mostRead… Read more »
It’s important to set boundaries — learn to say “no” — to protect your mental and emotional health. Here are tips on knowing what boundaries are appropriate, how to speak confidently and how to offer alternative options.
The leaves are falling, but what’s not dropping is our level of commitment to your professional development! We’ve got an amazing line-up of free online training sessions in November, with topics designed to help you communicate more clearly, take advantage of AI, and get curious about quantum computing. Take a look at the sessions below,Read… Read more »
Spooky season is officially here, but is there anything scarier than delegating tasks across your team? If you find delegation downright daunting, now’s the time to come out from hiding behind the desk and learn how to master this critical management skill. During our recent Supervisors Community of Practice virtual networking discussion, Sharon Swabb, CareerRead… Read more »