Learning

Workers standing in front of a large clock

New Approaches for Time Management

We’ve never been more distracted. Incessant notifications, emails, calls, pings, deadlines, meetings, and competing priorities make staying focused nearly impossible. Yet, as a supervisor, it’s crucial to manage these distractions while meeting team objectives. The key is to master time management. Much like our learning styles, there is no one-size-fits-all approach to managing our workloadsRead… Read more »

Online Training in May

May Online Training Opportunities

May we interest you in some great online training topics this month?   From implementing chatbots to conquering time management, there’s a lot of free professional development opportunities to empower you as a public servant, including the NextGen Government Training Virtual Summit.  Check out the available sessions below, and don’t forget to register even if youRead… Read more »

Woman is smiling and stands by whiteboard.

Make Your Org More CX-Savvy

While customer experience (CX) is critical to the success of your mission, agencies often encounter issues when CX is not integrated throughout the entire organization. Without a high-level, holistic approach, your agency may struggle to deliver a consistent level of service to its constituents. Here are a few key takeaways on why it’s mission-critical toRead… Read more »