I’ve been working in government technology for more than two decades, spending a non-trivial amount of that time modernizing legacy systems to improve how they work and the digital experiences they support. Recently, I came to a somewhat uncomfortable conclusion — I was probably doing it wrong the whole time. Traditional legacy modernization approaches —Read… Read more »
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
Policy debt is one of government’s greatest modernization barriers. Policy hygiene cycles enable modernization that is built on clarity, not clutter.
Governments need to make sure digital transformation benefits everyone. Bridging the tech divide means change doesn’t leave any residents behind.
The boundary between cybersecurity and climate resilience has collapsed. Learn how governments are integrating sustainability and security.
Responsible for ensuring the safety of the various ways we travel, transportation agencies are challengedto reduce crashes and ensure the efficient movement of people and goods. In order to do that effectively, agencies must rely on data to help create new approaches to safety, resiliency, operations, and planning, and to address challenges such as congestionRead… Read more »
In this video interview, John Lange with Tricentis explains how model-based automated software testing enhances efficiency and modernization.
Governments are racing to adopt AI, yet many struggle. In 2026, success will belong to those who invest in trust, interoperability, and shared purpose.
Resilience is not achieved through a single project or investment. It requires ongoing attention, with practices that can adapt as threats evolve.
Government leaders lean into digital transformation, yet neglect the human trust needed to sustain it. But trust is the invisible code for digital leadership.