The “thinking small” mindset works only until you scale up. At some point, to see a benefit, it has to go to scale. That requires an investment.
The passage of the American Rescue Plan Act opens a window for governments to invest in technology that can help close the equity and access gap.
Even as organizations become increasingly digital-native, paper-based workflows remain essential and agencies should leverage this catalyst.
“The eventual goal is to enable financial management professionals to spend more time on analysis and provide better service to their customers, and less time on traditional transaction processing and system maintenance.”
Here is a limiting belief: We are a government organization and don’t think user research is something we can do.
What if you didn’t have to choose between today’s technology demands and tomorrow’s needs? What if you could provide value to the public much faster?
Here is a limiting belief: Modernization lies at the doorstep of the chief information officer, and therefore the CIO is solely accountable.
Sometimes it’s easy to overestimate the change we hope technology can bring. But at one agency, automation and containerization proved to meet the mark.
Transformation in government technology comes with benefits and challenges. When it comes to applications, things have changed so quickly that it may be hard to keep up with.
Innovation can help agencies meet the public’s demands and accomplish their missions with more agility, creativity and flexibility.