Disjointed Data and IT: What That Means and How to Fix It
When their data sources and fragmented IT systems don’t “talk” to each other, agencies lose opportunities for meaningful insights and create new security risks.
IT Modernization
Understanding Your Constituents’ Digital Experience
To make meaningful improvements to your agency’s digital experience, you need a clear understanding of your customers’ needs and pain points. During our most recent CX Community of Practice, we met with Louise Schenk, Customer Experience Manager, State of Utah, to discuss ways you can uncover and meet your constituents’ real needs and modernize to transform yourRead… Read more »
Making FedRAMP the Floor, Not the Ceiling in Federal Health IT
Protecting healthcare data should begin, not end, with achieving High impact FedRAMP certification. When health data is at risk, lives can be affected.
Houston, Texas: A Study in Modernizing Public Works with GIS
Using GIS along with AI technology, Houston has successfully digitally transformed its public works system for infrastructure management.
A New Approach to Legacy System Modernization
I’ve been working in government technology for more than two decades, spending a non-trivial amount of that time modernizing legacy systems to improve how they work and the digital experiences they support. Recently, I came to a somewhat uncomfortable conclusion — I was probably doing it wrong the whole time. Traditional legacy modernization approaches —Read… Read more »
What’s Next for CX?
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
The Quiet Crisis of Policy Debt: How Legacy Rules Are Crippling Modern Governance
Policy debt is one of government’s greatest modernization barriers. Policy hygiene cycles enable modernization that is built on clarity, not clutter.
Turning the Generational Tech Divide Into an Opportunity: Takeaways for Leadership
Governments need to make sure digital transformation benefits everyone. Bridging the tech divide means change doesn’t leave any residents behind.
The Cyber–Climate Collision: Why Sustainability and Security Must Finally Talk to Each Other
The boundary between cybersecurity and climate resilience has collapsed. Learn how governments are integrating sustainability and security.
Empowering Transportation Agencies With AI-Fueled Innovation
Responsible for ensuring the safety of the various ways we travel, transportation agencies are challengedto reduce crashes and ensure the efficient movement of people and goods. In order to do that effectively, agencies must rely on data to help create new approaches to safety, resiliency, operations, and planning, and to address challenges such as congestionRead… Read more »