Improving Agency Efficiency to Improve Public Trust
New technologies and tools are bringing effective modernization within reach. Jonathan Alboum, Federal CTO at ServiceNow, explains how.
IT Modernization
What You Need to Know About Bots and CX
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
Data Is the Heart of AI
In the public sector, challenges persist with data sourcing, sharing, training and determining the best ways to use AI. As a result, government agencies continue to tread cautiously while still establishing use cases. The Office of Naval Research is no exception, and Director and Chief Analytics Officer James Valverde Jr. acknowledged it’s impossible to talkRead… Read more »
The App Security Imperative: Closing the Cyber Gap
Application security is imperative in all phases of your agency’s software lifecycle, from design to deployment. That means you must continue to find new and better ways to embed security testing to reduce the risk of cyberattacks and protect your organization’s data. Recently, a rash of high-profile cyberattacks has exploited weaknesses in the elements usedRead… Read more »
Application Modernization: Can We Toss the Legacy Database for a New One?
Modernizing an application for the cloud can affect all three tiers. Is the DB tier too sacred to change?
RTO/RPO: Why Should You Care?
Help your business teams understand the backup cycle and their potential for lost data.
Process Automation: The Efficient Alternative to Paper-Based Systems
In this video interview, Niranjan Vijayaragavan, Chief Product Officer at Nintex, explores the benefits and “how to” of process automation.
How to Shift to a Continuous Modernization Mindset
In this video interview, thought leaders from Red Hat discuss how continuous modernization can help agencies streamline their operations.
Why Network Modernization Tops the IT Agenda
Agencies relying on outdated infrastructure are both missing out on recent advances in networking and security capabilities and running the risk of costly network failures.
Your IT Transformation Is Like a Heart Transplant — And Here’s Why
Replacing your current IT system with a new one is similar to preparing for and recovering from a heart transplant. And in their different ways, both scenarios can lead to life-changing results.