Posts Tagged: UX

3 Takeaways to Optimize the Government User Experience

Government websites don’t need to be hard to use. Good UX is becoming more and more available to agencies across government.

Webby 2016 Government & Civil Innovation Awards

Providing important information to the public is the primary goal of most government websites. Until recently, that often meant large amounts of text, few images, and troves of hard-to-navigate information. However, advancing technology has provided agencies with a way to creatively and inventively share data with citizens without sacrificing the messages they are trying to convey. From cleaner,Read… Read more »

Why Every Federal Agency Should Have A Chief Customer Officer

Chief Customer Officers (CCO) are becoming commonplace in the private sector, with more than 2,000 of these C-level execs in the US alone. Should federal agencies follow suit? The answer is unequivocally yes. As the only senior exec whose primary goal is to represent the interests of the customer, a CCO can help a federalRead… Read more »

5 Ways to Prepare for the Section 508 Refresh

We govies have been waiting for the Section 508 refresh for almost seven years. It was April 2008 when an advisory committee presented the first draft of the refresh to the U.S. Access Board. Section 508 is part of the Rehabilitation Act of 1973 as amended in 1998. The amendment includes accessibility requirements for government agenciesRead… Read more »