The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.
Posts Tagged: UX
Government websites don’t need to be hard to use. Good UX is becoming more and more available to agencies across government.
The existing government process wants long-term solutions to be predictable and written in stone. Unfortunately, reality demands that the government process be responsive to ever-changing needs.
If you wander into the new IT landscape and need orientation, you’re not alone. How do we navigate this new environment so that we can get the programs we need? Let’s connect the dots.
Providing important information to the public is the primary goal of most government websites. Until recently, that often meant large amounts of text, few images, and troves of hard-to-navigate information. However, advancing technology has provided agencies with a way to creatively and inventively share data with citizens without sacrificing the messages they are trying to convey. From cleaner,Read… Read more »
Chief Customer Officers (CCO) are becoming commonplace in the private sector, with more than 2,000 of these C-level execs in the US alone. Should federal agencies follow suit? The answer is unequivocally yes. As the only senior exec whose primary goal is to represent the interests of the customer, a CCO can help a federalRead… Read more »
We govies have been waiting for the Section 508 refresh for almost seven years. It was April 2008 when an advisory committee presented the first draft of the refresh to the U.S. Access Board. Section 508 is part of the Rehabilitation Act of 1973 as amended in 1998. The amendment includes accessibility requirements for government agenciesRead… Read more »
Everything has a beginning The interactive map is one of the most interesting projects to work with under the wide umbrella of oportunities that we have in Buenos Aires eGov office. The GIS unit already had a project that offers a very useful and timely service to the citizens. The information, database, technology and algorithmsRead… Read more »
The movement to assess and improve the usability of federal government websites is small, vocal, and growing. GSA’s First Fridays program makes free usability testing available to federal agencies, and a wide range of agencies have undertaken their own regular assessments of their sites and applications. Slowly but surely, the archaic mindset that a .govRead… Read more »
I was recently asked how I would architect a personalized dashboard experience for visitors to a large, customer-facing website. My response? I wouldn’t. A dashboard in a car or airplane makes sense. It’s not as if I could click “speedometer” while driving or press the “altimeter” button while flying. I simply need everything at allRead… Read more »