Cloud Smart is a flexible governmentwide strategy that aligns to the overall vision in the Defense Department (DoD): achieving global dominance as a fighting force.
Posts Tagged: servicenow
The Utah Department of Technology Services turned to a platform that could streamline operations and resources, saving millions of dollars upfront.
More than half of survey respondents said they aren’t sure or haven’t heard of the 21st Century Integrated Digital Experience Act.
We surveyed more than 130 government employees about 21st Century IDEA and their prioritization of CX. Here’s what they said.
The 21st Century Integrated Digital Experience Act (IDEA) recently celebrated its one year anniversary. The goal of the legislation is to improve the way citizens interact with the federal government.
We surveyed more than 130 federal members of the GovLoop community about customer experience (CX) prioritization at their agencies, and their responses shed light on the disparities.
Government exists to serve citizens and the public. “When it comes to online services, we have to do better,” said Jonathan Kraden from the General Services Administration’s (GSA) Office of Customer Experience during GovLoop’s online training.
Improving the way citizens interact with government is no longer an option — it’s a necessity. What should government consider to improve customer experience (CX)?
Cloud can improve every agency’s workflows by enabling automation and reducing the manual processes for employees, saving workforces energy and time.
In an interview with GovLoop, Mike Rohde, Deputy Chief Information Security Officer, Federal at ServiceNow, explained how cloud security requirements like FedRAMP give your organization’s data the protections it deserves.