In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.
Posts Tagged: servicenow
The stats speak for themselves. 52 percent of public sector organizations that were breached were attacked where a patch was available.
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
Today’s forward-thinking HR professionals are embracing compelling shifts, such as boosting employee self-reliance and creating digital experiences.
While service outages may seem inevitable, they can be prevented. By leveraging a single platform to map, understand and remediate service issues, agencies can continue to deliver mission-critical priorities, saving time, resources and ensuring utmost trust from the public that government serves.
Needless to say, service outages must be eliminated. They are disruptive and can cost government time, money and public trust. However, for government IT, eliminating service outages can prove especially challenging for three big reasons.
GovLoop’s recent online training explored how agencies can begin to use automated operational intelligence tools to meet citizen experience goals?
As government agencies increasingly turn to SecOps, they are also turning to the cloud and seeking the assistance of commercial cloud service providers to successfully migrate their platforms. Agency leaders will also need to continue refining security-based techniques to lower their risk profiles. More importantly, agencies should view cloud adoption as an extension of their… Read more »
The things you need to know about improving SecOps at your agency.
NASA’s modernization project focused on helping its employees deliver better services and allowing outside users to easily navigate the website and interact with the agency.