Needless to say, service outages must be eliminated. They are disruptive and can cost government time, money and public trust. However, for government IT, eliminating service outages can prove especially challenging for three big reasons.
Posts Tagged: servicenow
GovLoop’s recent online training explored how agencies can begin to use automated operational intelligence tools to meet citizen experience goals?
As government agencies increasingly turn to SecOps, they are also turning to the cloud and seeking the assistance of commercial cloud service providers to successfully migrate their platforms. Agency leaders will also need to continue refining security-based techniques to lower their risk profiles. More importantly, agencies should view cloud adoption as an extension of their… Read more »
The things you need to know about improving SecOps at your agency.
NASA’s modernization project focused on helping its employees deliver better services and allowing outside users to easily navigate the website and interact with the agency.
IT Modernization looks different for every government agency. Each modernization project must align to the agency’s unique needs and goals. The Federal Communications Commission (FCC)’s modernization program centered around a seven track strategy to improve the agency’s IT infrastructure while promoting the cultural change needed for success.
Learn about how FITARA is doing as an enterprise.
How can IT operations management help government workers more efficiently deliver services and prioritize issues?