Government exists to serve citizens and the public. “When it comes to online services, we have to do better,” said Jonathan Kraden from the General Services Administration’s (GSA) Office of Customer Experience during GovLoop’s online training.
Posts Tagged: servicenow
Improving the way citizens interact with government is no longer an option — it’s a necessity. What should government consider to improve customer experience (CX)?
Cloud can improve every agency’s workflows by enabling automation and reducing the manual processes for employees, saving workforces energy and time.
In an interview with GovLoop, Mike Rohde, Deputy Chief Information Security Officer, Federal at ServiceNow, explained how cloud security requirements like FedRAMP give your organization’s data the protections it deserves.
Traditional data platforms are insufficient in meeting the demanding requirements of a government that must move fast and make data-driven decision
In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.
The stats speak for themselves. 52 percent of public sector organizations that were breached were attacked where a patch was available.
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
Today’s forward-thinking HR professionals are embracing compelling shifts, such as boosting employee self-reliance and creating digital experiences.
While service outages may seem inevitable, they can be prevented. By leveraging a single platform to map, understand and remediate service issues, agencies can continue to deliver mission-critical priorities, saving time, resources and ensuring utmost trust from the public that government serves.