“Their current process took 4 to 8 hours to do a pre-award risk examination. We were able to get that down to 15 minutes.”
Posts Tagged: servicenow
The goal is to ensure resilience by creating an operational environment that won’t be disrupted by whatever the next crisis might be.
When people resist training, cling to old processes or protest new policies, culture can single-handedly derail transitions.
In the past, agencies deployed cloud in response to mandates, with compliance as a key driver. Today, agencies are driven by the need for more speed and IT agility, which requires modernization, transformation and re-platforming.
Cloud Smart is a flexible governmentwide strategy that aligns to the overall vision in the Defense Department (DoD): achieving global dominance as a fighting force.
The Utah Department of Technology Services turned to a platform that could streamline operations and resources, saving millions of dollars upfront.
More than half of survey respondents said they aren’t sure or haven’t heard of the 21st Century Integrated Digital Experience Act.
We surveyed more than 130 government employees about 21st Century IDEA and their prioritization of CX. Here’s what they said.
The 21st Century Integrated Digital Experience Act (IDEA) recently celebrated its one year anniversary. The goal of the legislation is to improve the way citizens interact with the federal government.
We surveyed more than 130 federal members of the GovLoop community about customer experience (CX) prioritization at their agencies, and their responses shed light on the disparities.