Posts Tagged: servicenow

How Artificial Intelligence Can Improve Customer Experiences

In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.

Maintaining Agility Without Sacrificing Security

As government agencies increasingly turn to SecOps, they are also turning to the cloud and seeking the assistance of commercial cloud service providers to successfully migrate their platforms. Agency leaders will also need to continue refining security-based techniques to lower their risk profiles. More importantly, agencies should view cloud adoption as an extension of their… Read more »