To Be Feared or Loved?
Your Friday meme. Original post
Ushahidi – Revolutionizing Disaster Relief
By MollyJust “We believe that the number of deaths being reported by the government, police, and media is grossly under reported. We also don’t think we have a true picture of what is really going on – reports that all have us have heard from family and friends in affected areas suggests that things areRead… Read more »
Organizational Change Management – Now More Than Ever
This is a repost of a blog on the topic of Organizational Change Management in the Future featured on the ibm.com/government Perspectives site. The global exchange of ideas and data is no longer limited by borders, time, distance or language. In becoming a Smarter Planet, we hope to change the paradigm from reacting to changeRead… Read more »
Belkin Smart Card Reader Achieves FIPS 201 Certification
Federal Security Standard Assures Iron-clad Security and Reliability for Government Organizations Belkin Enterprise, a trusted leader of customer-driven computing solutions for office, IT infrastructure and mobile environments, today announced that its USB Smart Card and Common Access Card (CAC) Reader is now FIPS 201 (Federal Information Processing Standard Publication 201) compliant and is listed onRead… Read more »
Are organisations failing in their use of social media and apps as customer service channels?
Guy Cranswick of IBRS has brought my attention to a media release about a new report from Fifth Quadrant, a leading Australian customer experience strategy and research consultancy, on social media and smartphone app customer service enquiries. The report looked at how many Australian consumers had used these channels for customer service enquiries and whyRead… Read more »
For Campaign Offices Closing Shop, Where Does the Big Data Go?
Now that the 2012 election has come to an end, doors are closing for thousands of temporary campaign offices across the country. As campaigns have continued to collect more detailed and sophisticated voter information, these temporary offices have become more technologically advanced. With offices from national to state and local campaigns all shutting their doors,Read… Read more »
How NOAA Used Social Media to be One Step Ahead of Sandy
Howto.gov recently hosted a webinar on social media tools and Sandy. During the lead up, storm, and aftermath, NOAA had you covered. Personally, I was googling the storm as it happened, but looking back I should’ve just logged onto NWS’s facebook page. NWS tweeted and facebooked there way through preparedness with the country. They madeRead… Read more »
Support the SMAC! Crusade Against Cancer
The following is the launch post of my friend and digital colleague, Jennifer Windrum. This campaign and story really hits home for me for a number of reasons and the way she has gone about creating a solution dedicated to her mother (who was diagnosed with stage IV lung cancer) and others moves me beyondRead… Read more »
Making Bug Fixing more Efficient (and pleasant) – This Made Me Smile
The other week I was invited down to the Bay Area Drupal Camp (#BadCamp) to give a talk on community management to a side meeting of the 100 or so core Drupal developers. I gave a hour long version of my OSCON keynote on the Science of Community Management and had a great time engagingRead… Read more »
5 skill areas needed to transform your organization
Don’t miss the mark, develop the right skills Change happens every day both inside the organization and outside the organization. I’ve talked quite a bit about the fact that I believe this change is happening at a faster pace than we have ever seen and that this is driving high performing organizations to look forRead… Read more »