By MollyJust “We believe that the number of deaths being reported by the government, police, and media is grossly under reported. We also don’t think we have a true picture of what is really going on – reports that all have us have heard from family and friends in affected areas suggests that things areRead… Read more »
This is a repost of a blog on the topic of Organizational Change Management in the Future featured on the ibm.com/government Perspectives site. The global exchange of ideas and data is no longer limited by borders, time, distance or language. In becoming a Smarter Planet, we hope to change the paradigm from reacting to changeRead… Read more »
Federal Security Standard Assures Iron-clad Security and Reliability for Government Organizations Belkin Enterprise, a trusted leader of customer-driven computing solutions for office, IT infrastructure and mobile environments, today announced that its USB Smart Card and Common Access Card (CAC) Reader is now FIPS 201 (Federal Information Processing Standard Publication 201) compliant and is listed onRead… Read more »
Guy Cranswick of IBRS has brought my attention to a media release about a new report from Fifth Quadrant, a leading Australian customer experience strategy and research consultancy, on social media and smartphone app customer service enquiries. The report looked at how many Australian consumers had used these channels for customer service enquiries and whyRead… Read more »
Now that the 2012 election has come to an end, doors are closing for thousands of temporary campaign offices across the country. As campaigns have continued to collect more detailed and sophisticated voter information, these temporary offices have become more technologically advanced. With offices from national to state and local campaigns all shutting their doors,Read… Read more »
Howto.gov recently hosted a webinar on social media tools and Sandy. During the lead up, storm, and aftermath, NOAA had you covered. Personally, I was googling the storm as it happened, but looking back I should’ve just logged onto NWS’s facebook page. NWS tweeted and facebooked there way through preparedness with the country. They madeRead… Read more »
The following is the launch post of my friend and digital colleague, Jennifer Windrum. This campaign and story really hits home for me for a number of reasons and the way she has gone about creating a solution dedicated to her mother (who was diagnosed with stage IV lung cancer) and others moves me beyondRead… Read more »
The other week I was invited down to the Bay Area Drupal Camp (#BadCamp) to give a talk on community management to a side meeting of the 100 or so core Drupal developers. I gave a hour long version of my OSCON keynote on the Science of Community Management and had a great time engagingRead… Read more »
Don’t miss the mark, develop the right skills Change happens every day both inside the organization and outside the organization. I’ve talked quite a bit about the fact that I believe this change is happening at a faster pace than we have ever seen and that this is driving high performing organizations to look forRead… Read more »
By Ken Gold, Director of the Government Affairs Institute at Georgetown University President Obama’s reelection means that a major assault on federal pay and benefits, which many feared would be a part of a Romney-Ryan administration, will not occur. Nevertheless, there will continue to be long-term pressures to reduce federal spending, and agency budgets andRead… Read more »