By almost every measure the performance of Buffalo Public Schools are a failure. A recent report regarding the operation of Buffalo schools highlights management issues that have had a negative impact on the entire school system. The same issues identified in the Buffalo Public Schools exist in how City government in general is operated inRead… Read more »
A colleague recently asked my opinion about a website he had built for his office. He was a writer and organizer by trade, and had been asked to build this site using Microsoft SharePoint 2010 to facilitate online interaction in the office. But it wasn’t having the intended result — no one wanted to useRead… Read more »
Dear Commissioner The purpose of this open letter is to articulate a number of issues relating to the apparent thinking of the Australian Public Service Commission and, indeed, the way the Commission goes about its work. In particular, it is a matter of concern that the Commission’s stance perpetuates a repressive corporate management culture. Self-limitingRead… Read more »
If you are an active member of ASPA’s SECM and are interested in serving on the board, there are 3 positions open for election. If so, please let either John Kiefer or Tonya Elise Neaves ([email protected]) know as soon as possible. The new officers will assume their roles at ASPA’s national meeting in New OrleansRead… Read more »
In looking at the forest of the second Presidential debate and not the trees, here is want I saw: 1. Americans don’t want government interfering in their lives and yet they want to know how the next President is going to help them go to college, lower gas prices and find a job. 2. ItRead… Read more »
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AFCEA Bethesda Smart Tech Symposium Interview Series: Seth Guikema On October 23, AFCEA Bethesda is hosting an innovative educational symposium for government and industry participants who are or want to be on the cutting edge of smart technology and sustainability. The goals of the event are to make the business case for sustainability, show “bigRead… Read more »
Reflecting on yesterday’s case study in broken government I had a couple of addition thoughts that I thought fun to explore and that simply did not make sense including in the original post. A Government 2.0 Response Yesterday’s piece was all about how Treasury Board’s new rules were likely to increase the velocity of paperworkRead… Read more »
Many of us have experienced that moment – that moment when the excitement of a new job or new role begins to wane and we feel less than enthusiastic about going to work every day – the engagement decline. When you get that “Ugh, I so don’t want to come to work today…” feeling, oftenRead… Read more »
Daryl Covey, an experienced service manager with over thirty-eight years of public sector service, brought together federal customer service managers from all lines of business. The group collaboratively generated a collection of customer service “best practices” for government employees. Covey shares his findings and the findings of these experts in his new book, Government CustomerRead… Read more »