Every year, organizations assess their inefficiencies and find outstanding problems from the previous year as well as determine where there is room for improvement in the next year. As 2013 has recently passed, many organizations have reviewed their previous glitches and find that their IT Service Management (ITSM) processes need to be improved. The advancementsRead… Read more »
On September 30 I retired from active employment in local government after more than 38 years–the last 13+ years as Human Resources Director for the City of Medford. I will continue to be active, however, as Chairman of the Board of the HRA VEBA Trust, a three-state health benefits trust serving more than 40,000 localRead… Read more »
Originally published at cpsrenewal.ca Right before the holidays Kent and I sat down to discuss how our partnership was going thus far. As we sat in the local pub on a Friday evening we were flanked by a group of staffers doing as staffers do and snow falling as snow does just outside the window.Read… Read more »
In the United States alone, some 1 in 9 workers still earns a living trying to get others to make a purchase. They may have traded sample cases for a smartphones, and are offering experiences instead of encyclopedias, but they still work in traditional sales. More startling, though, is what’s happened to the other 8Read… Read more »
“[Through social media, the internet] is changing the relationship between citizens and their government. The better everyone understands the mechanisms of that change, the more we can harness the power, mitigate the risks, and account for the limitations of this new disintermediating platform.” In 2012, social media found itself besieged by discontents, from the literaryRead… Read more »
The Department of Health and Human Services will test the federal health insurance marketplace website for network security in a simulated cybersecurity attack, Nextgov reported Monday. Aliya Sternstein writes hospitals, insurers and the HHS will try to communicate and share data with the government during the simulation test. Kevin Charest, HHS chief information security officer,Read… Read more »
Originally posted at www.cpsrenewal.ca. Voices have been asking how government could take advantage of interesting models such as gamification, crowdsourcing, nudges, etc., looking for opportunities to innovate. I’ve tended to think that, if there is value in such approaches, the better question would be “Why are we not already using them?” And there’s a reasonableRead… Read more »
Just before Christmas, and as a bit of a Christmas treat for myself, I bought an iPad mini with retina display and 3g mobile broadband access (ie not the wifi only model). I love it. Up til now my tablet of choice was a second generation Nexus 7, produced by Asus but sanctioned by GoogleRead… Read more »
Sustainability marketing is fast becoming a business best practice. With its focus on social justice, economic prosperity and environmental protection, sustainability is really all about addressing the needs of people, profits and planet. Sustainability marketing, when done right, is a holistic marketing strategy that enables a brand to do good things for people in theRead… Read more »
On Monday, February 10, 2014 the Public Sector Technology Exchange (PSTE) will be hosting a government and industry panel discussion on “Telecom, the Cloud, and Security” from 8:30 a.m. to 11 a.m. at the CalPERS Building Auditorium located on 400 Q Street in Sacramento, California. The PSTE is an independent forum that discusses the issuesRead… Read more »