The portfolio based approach that has been pioneered by companies like Troux and which is now part of the standard lexicon by which organizations discuss their enterprise information technology asset base is creating an incredible lens through which to understand the organization. It is useful however to distinguish between optimizing your current portfolio and buildingRead… Read more »
Summary: Twenty-one Denovati Group images convey a variety of Digital Era ideas in simple and memorable terms. These images are available for use by others, with proper attribution. (from the Denovati SMART Blog) Since 2009, when I first started giving presentations about social media and other digital technologies, I have tried to create colorful andRead… Read more »
“Happiness doesn’t depend on any external conditions, it is governed by our mental attitude.” – Dale Carnegie Here are five qualities to cultivate that can significantly enhance the quality of your life: 1. A sense of humor…the ability to find laughter in any situation can help you gain new perspective and make others smile. BeingRead… Read more »
As ever, design systems for the things that will go wrong, not the things you expect to go right. Paul Clarke The post Aphorism 96 appeared first on Public Strategist. Original post
I had the privilege of delivering a guest lecture on personal branding at one of the local universities last week. One of the key messages I tried to convey to the students of Professor Murphy’s marketing class was the importance of telling their brand story in a way that is meaningful and easily understood byRead… Read more »
Over at the Programmable City website Rob Kitchin has a thoughtful blog post on open data critiques. It is very much worth reading and wider discussion. Specifically, there are two competing things worth noting. First, it is important for the open data community – and advocates in particular – to a growing responsibility we haveRead… Read more »
In addition today’s exciting news about the Text, Talk, Act project, we are pleased to share more good news about the Creating Community Solutions effort. This post comes from our partners at the National Issues Forums Institute, sharing the recent announcement that they will be helping the city of Birmingham, AL engage its public inRead… Read more »
I see a lot of advice about how to start relationships, that networking, firm handshake, clear eye stuff. Earlier this month I got a delightful call from a 20 year customer asking permission to introduce me to a new prospect. We hadn’t spoken in years, but still like each other a lot, and he toldRead… Read more »
My article posted here was published in the Fall 2013 edition of FedTech Magazine. IT projects have had, at best, a spotted history in terms of success. At the same time, projects dealing with the construction of real property seem much less prone to failure. Are there lessons to be learned here? What is missingRead… Read more »
For GovLoop’s Agency of the Future Guide to Customer Service, we asked more than 250 respondents to give us their opinion on customer service in government today and their predictions regarding its future. The guide explores the results from our survey in more detail, but for a sneak peek, see the highlights below. Basic Facts:Read… Read more »