I see a lot of advice about how to start relationships, that networking, firm handshake, clear eye stuff. Earlier this month I got a delightful call from a 20 year customer asking permission to introduce me to a new prospect. We hadn’t spoken in years, but still like each other a lot, and he toldRead… Read more »
My article posted here was published in the Fall 2013 edition of FedTech Magazine. IT projects have had, at best, a spotted history in terms of success. At the same time, projects dealing with the construction of real property seem much less prone to failure. Are there lessons to be learned here? What is missingRead… Read more »
For GovLoop’s Agency of the Future Guide to Customer Service, we asked more than 250 respondents to give us their opinion on customer service in government today and their predictions regarding its future. The guide explores the results from our survey in more detail, but for a sneak peek, see the highlights below. Basic Facts:Read… Read more »
The General Services Administration is looking for a new location that would function as a consolidated headquarters for the FBI. Landowners in the District of Columbia and neighboring counties have been asked to submit proposals for the new site and GSA will accept submissions through Dec. 17. “GSA seeks to identify sites that would beRead… Read more »
“People do not come with standardized circumstances,” a librarian shared with me during my research in Applied Anthropology prior to starting the Code for America Fellowship. At that time, I was documenting how Floridians experience the design of an online application process for Medicaid and Food Stamps (now called “SNAP”). The librarian’s statement speaks toRead… Read more »
This article was originally posted by Dan Chenok on the IBM Center for the Business of Government blog. This report, written by Shannon Howie Tufts and Meredith Leigh Weiss at the University of North Carolina at Chapel Hill, discuss major issues to address in cloud contracts. With the movement of government activities to leverage cloudRead… Read more »
Destination: Buzz Bakery, Navy Yard, Washington, DC Total distance: 11 miles The great thing about biking around a city is the surprises you see along the way. Being on a bike allows you to cover large amounts of ground quickly – but it also lets you stop and check things out, in ways that youRead… Read more »
Original post here: Public Spend Forum- the global destination for public procurement by Steve Krauss @PSpendForum “Big Data” is the Big Buzzword in government tech circles these days. At the recent American Council for Technology and Industry Advisory Council (ACT-IAC) Executive Leadership Conference (ELC) in Williamsburg, VA, it was clear that yesterday’s hot topic—movement toRead… Read more »
Originally published at cpsrenewal.ca Last week I picked up Malcom Gladwell’s latest book, David and Goliath: Underdogs, Misfits and the Art of Battling Giants, and crushed it over the course of a couple of days*. The book explores the power asymmetries between incumbents and upstarts and how successful upstarts exploit those asymmetries by engaging inRead… Read more »
Perhaps I didn’t need to write this morning’s blog post. I could have just linked to this video instead – Dave Coplin on fine form, with bravura illustration. RSA Animate – Re-Imagining Work from The RSA on Vimeo. This is the film of the book, and the book is very good too – short, sharpRead… Read more »