We changed our name to reflect the growing demand to help agencies serve customers through digital media and citizen engagement. Our broad curriculum includes training in social media, citizen engagement, mobile, web management, plain language, challenges and prizes, managing call centers, and emerging technologies. Classes are designed to meet the needs of government program managers, web and new media professionals, CIO and IT staff, senior leaders, and anyone who wants to use digital media to deliver a great customer experience.
Last year, the program trained more than 10,000 attendees across the federal government via online and in-person training events, including many from GSA. To register for training and see our digital gov best practices, visit HowTo.gov/training or email us at [email protected]. You can also follow us on Twitter: @GovNewMedia and using #DigitalGovU