Search Results for: customer service

Accumulated Wisdom

The Urban Institute’s Harry Hatry is one of the pioneers of the late 20th century performance measurement movement. He has just released a new guide on transforming performance measurement that sums his best practical advice in one place. Harry Hatry is legendary. His indefatigable commitment to measuring government performance stretches back to his days asRead… Read more »

Leveraging Cloud Adoption in Your Agency

GovLoop’s recent guide, How Cloud is Reinventing Government, explores the how cloud is helping agencies unlock innovation and improve service delivery. The report includes four government case studies, best practices and insights from industry leaders. Below is an excerpt from our guide. Read the full report here. This section was written by Mallory Thayer, GovLoopRead… Read more »

Before, During and After an Attack: An Integrated Strategy for Cybersecurity [New Report]

The world of cybersecurity is immense. The jargon surrounding the subject is nearly as varied. Here are a few examples: There’s malware, damage, espionage, regulation, education, viruses, advanced persistent threats, partners, reputation insider threats – and that’s just a small sample. Adding to this complexity is a common disconnect between technology experts within the organization,Read… Read more »

Restaurant Week August 11-17, 2014

This is my twice yearly public service blog about Restaurant Week in DC (August 11-17). Do you take advantage of this? Restaurant Week takes place twice a year, once in the frigid cold of the post-holidays and then again in the dog days of August. Times when diners are likely to be few. For allRead… Read more »

4 Ways CDM is Improving Governments Cybersecurity Efforts

Government needs to become more agile and efficient in the way it combats cyberthreats. Explore our latest guide on the Continuous Diagnostic and Mitigation (CDM) program to learn how. Steve Caimi, Industry Solutions Specialist for Sourcefire (now part of Cisco), spoke with us about the opportunity which CDM presents, and how Sourcefire can help agenciesRead… Read more »

3 Reasons the Cloud is More Secure Than You Think

6 weeks to Salesforce Nirvana When you are in the cloud business (as we are) you get used to people making some pretty bold statements about scalability, agility, cost and all the other miracles that are supposed to come with “moving to the cloud.” However one thing that I think goes unmentioned often times isRead… Read more »

Data-Driven Safety Analysis (Bios)

Gene Amparano, FHWA RC Safety & Design ([email protected]) I’m Gene Amparano and I’m on the FHWA Resource Center Safety and Design Team.  I’m greatly interested in the implementation of  data driven resources (e.g., Highway Safety Manual) that will help transportation professionals make informed design decisions that will help reduce the frequency and/or severity of crashesRead… Read more »

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America’s Data Agency: How the Commerce Department is Transforming Our World With Data

U.S. Secretary of Commerce Penny Pritzker has been a champion of open data This week at the Esri User Conference, attendees have been called to become “architects of the future.” We live in a world where data is driving decisions, and now, it is the responsibility of public servants to look to data as aRead… Read more »

Would You Wear Flip Flops to Work? – Plus the 7 Gov Stories

On GovLoop Insights’ DorobekINSIDER: Just a few years ago social media was seen as an adolescent playground. Selfies, Facebook pokes, and pointless status updates created what seemed to be a cesspool of millennial playtime. Times have changed. If you don’t have an ongoing social media campaign you’re out of the loop and your business isRead… Read more »

Fireworks, Festivities, and Connections II Dashboard Launch

In July, we celebrate America, our independence, and our freedom. Thousands of fireworks take off one after another across our beautiful night skies and we have fun with family and friends. This year, we have one more reason to celebrate — at least in the IT and data communities. Over the July 4th weekend, ourRead… Read more »

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