Search Results for: customer service

Try Crowdsourcing: No Surprises on Election Day

It’s no surprise that local governments are utilizing crowdsourcing to solve some of their biggest problems. Crowdsourcing, after all, uses some of the same basic tenets as democracy: where the decisions that serve a body are governed by the majority. Crowdsourcing is being used as a means to allocate budgets, cut waste, and solve longstandingRead… Read more »

Build a Strong Analytics Foundation at Your Agency

Imagine creating twice the amount of data of the entire printed collection of the Library Congress – every single day. That’s 19 terabytes of information – and it’s the amount that the National Oceanic and Atmospheric Agency (NOAA) collects and produces every 24 hours. With so much data at the agency’s disposal, they have anRead… Read more »

Former CTO Todd Park New Gig

On GovLoop Insights’ DorobekINSIDER: Meet the woman who guided a U.S. initiative to provide safe drinking water to 5 million people in Kenya and Uganda, saving lives and preventing illnesses for thousands of individuals. Meet the Service to America Nominee. You can find all of our programs online: DorobekINSIDER.com and GovLoop Insights at http://insights.govloop.com. ButRead… Read more »

Accountability in Government? The Buck STARTS Here

In 2001, I began my career in Government hoping to gain stability and a nest egg to start my own business as a child and family therapist. Money for social services was in surplus at the time. Two years later as we began to feel the recession at work and many young, energized staff wereRead… Read more »

DorobekINSIDER LIVE: Combing through Cloud Computing

A special edition of GovLoop’s DorobekINSIDER today. We’re LIVE! We meet every month with the simple idea, get smart people together and share ideas because we believe that the real power of information comes when it is shared. LISTEN TO THE ARCHIVE When does a technology fad become real? It usually starts with buzzwords likeRead… Read more »

Digital Innovation for Your Original Mission

This case study is excerpted from our latest free guide, The Future of Digital Public Services. For the full case study, and many more like it that explore how digital services can transform your agency, download the guide here. As with many public-sector agencies, the Agriculture Department’s National Resource Conservation Service (NRCS) is looking forRead… Read more »

Is Lowest Price Technically Acceptable (LPTA) Always The Best Deal?

By Cindy Wilkins, Sr. Program Analyst In the current fiscal environment, there is an even stronger focus on being a good steward of taxpayer dollars. That is certainly commendable and definitely what is expected by John Q. Public. The recent trend to uphold that trust placed in the Government has been toward awarding contracts onRead… Read more »

Strategizing for NASA, Part 5: Veridian and the Role of Reputation and Culture

A case study1 of a former company called Veridian shows that reputation and culture when treated as strategic resources can be critical for developing and maintaining a competitive edge. Yet culture can have its darker side, as we in the space business know all too well: culture was a contributing factor to both the Challenger2Read… Read more »

Community Blog

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Meet the Defense Health Agency Head

Across the country healthcare systems are focused on ways to reduce variation in care, improve patient safety and more effectively use health information technology to improve clinical decision-making and outcomes. The Military Health System isn’t immune to such changes. In fact, within the military, there are additional imperatives for designing an integrated health system whichRead… Read more »

How to Start Your New IT Journey

Government needs a way to think holistically about IT, not letting solutions fall into separate silos Technology has connected government to citizens in meaningful ways. With an ability to reach people through a variety of social channels and aggregate more information than ever before, agencies are using data as a means to identify new waysRead… Read more »