Today, public sector organizations at all levels are facing shrinking budgets, with some of the most severe cuts taking place in information technology and support services. But at the same time, these organizations are expected to deliver services and conduct business at the speed of technology, as citizens of all ages – from boomers toRead… Read more »
Search Results for: customer service
See the Big Picture and Stir Things Up
In ancient Greece, privileged countrymen consumed a sacred drink called barley wine containing barley, grated cheese, and wine. But the if drink was not kept in a constant state of movement, the contents would harden and became undrinkable. Just like the barley wine, if we settle for comfortable routines, our thinking becomes rigid and ourRead… Read more »
President Obama Nominates Bob McDonald Secretary of the VA
http://www.psretirement.com/president-obama-nominates-bob-mcdonald-secretary-va/ President Barack Obama will nominate Bob McDonald as the new Secretary of the Department of Veterans Affairs (VA). Mr. McDonald is the former CEO of Procter and Gamble and a Vet. He is a graduate of the U.S. Military Academy at West Point and served in the Army for five years. Mr. McDonald isRead… Read more »
Are You a Digital Hunter-Gatherer?
If you’ve ever been to the Smithsonian’s National Museum of Natural History, you’ve more than likely seen the exhibit on human origins and evolution. Historical artifacts, life-size models and realistic renderings attempt to paint a portrait of the earliest of human civilizations. From our modern perspective, these first Homo sapiens seem more like animals thanRead… Read more »
The Past, Present, and Future of the AWS GovCloud
Cloud computing has helped to usher in an unprecedented era of opportunity for innovation in government. One example is from the US Centers for Disease Control and Prevention (CDC). The CDC BioSense 2.0 program is tasked to provide awareness for all health-related threats and support responses across state, local and federal government. The CDC wantedRead… Read more »
From Intellectual Understanding To Daily Practice
I find that most people know something about most subjects. To have someone make a big “aha!” isn’t part of the daily routine. Yet the value is seldom in intellectual understanding, but in daily practice. Years ago, I was running a weekly Sales Lab for some legendary sales professionals. The program was sponsored by aRead… Read more »
Thoughts on “Modernizing GSA’s Schedules Program”
On June 12th Tom Sharpe, Commissioner of the Federal Acquisition Service (FAS), posted a new blog entitled “Modernizing GSA’s Schedules Program for Today’s Marketplace.” As you may recall, earlier this year GSA published its Strategic Plan for the next four years. The plan did not set forth a strategic vision for the MAS program—a troublingRead… Read more »
12 Books to Help You Do Your Job Better – Plus the 7 Gov Stories
On GovLoop Insights’ DorobekINSIDER: Sometimes you can’t choose your supporting cast. You have to manage what you have and make the best of it. Managers sometimes inherit employees they don’t know how to develop and they must work directly with peers they don’t mesh with. But the best leaders will always find a way toRead… Read more »
Three R’s of Acquisition Reform
Acquisition Reform – Industry experts have compared it to Groundhog Day and a complicated system of pendulums shifting between priorities. The descriptions may differ but one thing most agree on is that with federal acquisition becoming ever more complex, fixing it isn’t getting any easier. In fact, Frank Kendall, the Under Secretary of Defense forRead… Read more »
Cloud Moves for IBM Target Civilian Government, Defense – Plus the 7 Gov Stories
On GovLoop Insights’ DorobekINSIDER: The 2013 shooting at the Navy Yard. The 2010 attack on the IRS building in Texas. The September 11th attacks. All of these disasters took place on federal property. Work should be safe. It’s that simple. But federal buildings are often the target of attacks. So how can government do aRead… Read more »