I recently visited my eye doctor. When he first saw me he said, “Welcome to the new us. We are in the cloud now.” I asked him what he meant and he replied, “Well I was told to tell our customers and ask our patients if they can see us better here in the cloud.Read… Read more »
Search Results for: customer service
Changing Government’s Perception on Cloud Computing
GovLoop’s recent guide, How Cloud is Reinventing Government, explores the how cloud is helping agencies unlock innovation and improve service delivery. The report includes four government case studies, best practices and insights from industry leaders. Below is an excerpt from our guide. Read the full report here. Cloud computing is offering government new ways toRead… Read more »
Confessions of a Government Man – Revisited
Four years ago I posted my first GovLoop blog, shortly after the publication of my book of career memoirs. Of the 49 blogs I’ve posted in total, the first was one of the most popular. GovLoop has grown geometrically since then so I thought I would repost it as number 50 with just a fewRead… Read more »
6 Tips for Encouraging Innovation in your Workplace
One of the most effective ways of getting your employees to think outside the box, innovate, improve processes and increase efficiencies is to start by asking questions, rather than providing answers. Your staff members have a wealth of ideas for how to do their jobs better, but many might feel hesitant to make suggestions. EvenRead… Read more »
Your Top 10 Tips for Implementing and Using the Cloud: Training Recap
These days, it seems as if everyone is talking about the cloud. Private and public sector organizations are moving their data to the cloud, seeking to gain cost savings and improve efficiency. The buzzword has taken the digital world by storm and transformed how organizations manage their data. Even though cloud is a hot topic,Read… Read more »
5 Ways to Millennial-Proof Your Agency
Hi, my name is Mallory – and I’m a Millennial. I know what you might be thinking: You’re one of those young whipper-snappers who grew up with the Internet, still lives with her parents and constantly posts narcissistic “selfies” on Facebook and Instagram. Wait ‘til you hit the real world, you Yuppie. That may notRead… Read more »
Managing Security in a Dynamic Threat Environment
Government needs to become more agile and efficient in the way it combats cyberthreats. Explore our latest guide on the Continuous Diagnostic and Mitigation (CDM) program to learn how. The Continuous Diagnostics and Mitigation (CDM) program is poised to transform how government combats cyberthreats. We spoke with Robert Roy, CISSP, CEH, Federal Chief Technology Officer,Read… Read more »
New: Progress Reports on Agency Priority Goals
OMB releases first quarterly progress reports for the 2014-2015 round of agency priority goals. The Obama Administration in 2009 directed agencies to identify a small handful of priorities that they would commit to achieving in a two-year timeframe. This initiative was embedded into the GPRA Modernization Act of 2010. Agencies are required to identify priorityRead… Read more »
Boring Bureaucracy? Not in Texas
Young Government Leaders (YGL) and GovLoop present the NextGen Public Service Awards for superior public service and achievement. The 4th Annual NextGen Public Service Awards will be given at the 2014 NextGen Award’s Ceremony, which will kick off the NextGen Training Summit on July 23rd in Washington, DC. We have 18 finalists in six differentRead… Read more »
Five Fun Department Meeting Activities
Let’s face it: most department meetings are lame. A lot of employees would rather have an hour to themselves than go to another boring department meeting. I have observed an unusually high number of urgent customer issues that seem to coincide with my department meetings. Getting your department together in one place all at theRead… Read more »