As the story goes, when asked by his father about who chopped down the cherry tree, George Washington said “I cannot tell a lie, I did it with my little hatchet.” While this actually did not happen, throughout his life, Washington demonstrated a strict adherence to telling the truth, especially to himself. Historical accounts tellRead… Read more »
Search Results for: customer service
Interesting elsewhere – 13 June 2014
Things which caught my eye elsewhere on the web Sensible security | Cabinet Office technology The answer isn’t to compromise security in order to meet the user needs. The answer is to think about security as part of the user needs, something that is integral to (and should be balanced against) every other facet ofRead… Read more »
Futball!!!! Kidding: CBG Round-up, 06.13.2014
Gadi Ben-Yehuda Open data can save your life. Really. Alex Howard has the “backstory of the openFDA platform, which gives the public access to adverse drug event reports.” He writes that “[t]he FDA’s open data initiative will add APIs for product recalls and product labels soon. ” Related: re/code writes that “The Cure for HealthRead… Read more »
10 Truths About Change Management
As an Organizational Development (OD) and Change Management practitioner, I often find myself having conversations with leaders regarding change management – what it is and what it isn’t. Last week I wrote about 10 change management myths. This week it’s time for some truths. So what are some hard truths about change management? Change isRead… Read more »
To Infinity and Beyond – Or At Least to Savings
Space: the final frontier. When you look into the night sky, up at the stars, you can’t help but dream of exploration. A trip to the moon. A map of the constellations. A ride on a solar flare. But in 2011, NASA changed the space game: they terminated the space shuttle program. But that didn’tRead… Read more »
Website Upgrades: 5 Essential Considerations
With the remarkable growth in social media, mobile devices and apps over the past five years, traditional websites may seem passé and maybe even a bit quaint and antiquated. But for most organizations they remain their primary digital presence, serve as the home base of their digital networks, and are at the core of theirRead… Read more »
Can You Disconnect on Vacation? Plus the 7 Gov Stories
On GovLoop Insights’ DorobekINSIDER: Summer’s here. Are you vacation ready? Can you step away from your phone and disconnect from email? We take a look at how to take a vacation with the Partnership for Public Service’s Tom Fox. You can find all of our programs online: DorobekINSIDER.com and GovLoop Insights at http://insights.govloop.com. But upRead… Read more »
10 Myths About Change Management
As an Organizational Development (OD) and Change Management practitioner, I often find myself having conversations with leaders where I need to address change management myths. Many leadership concerns regarding change management are common issues, though, many are perpetuated by myths. So what are some of the biggest myths about change management? Change is easy –Read… Read more »
When Generous People Give More Than Money
How do you define generosity? Saturday evening, I attended a fundraiser to support a local animal shelter, Mutts Matter Rescue. Sunday morning, after a steaming cuppa’ Joe, I sat down to catch up on various periodicals in preparation for the business week. An article in the online Inc. Magazine caught my eye titled “How TrulyRead… Read more »
The Weakest Link & What To Do About Them
A chain is no stronger than its weakest link, and life is after all a chain. William James To information security professionals, having a strong chain of policy, practice and architecture is indeed, life. The human factor is always the weakest link in any information security program. Why is that? People are our greatest asset!Read… Read more »