Search Results for: customer service

The Hidden Disruption of Digital Business (and Government) Models

One of the interesting questions often raised in regard to digital transformation initiatives is actually how “transformational” the initiative really is. Does the initiative truly create transformational change to the business model, process, product and/or service, or is it more of an incremental value-add?

Federal Program Inventory Deemed Useless

Senator Tom Coburn is retiring in a few weeks, but he leaves behind a legislative legacy of attempting to create more coherency and transparency about what the federal government does. Senator Coburn has long campaigned against the seeming incomprehensibility of the federal government’s many programs. He sponsored two pieces of legislation in 2010 to addressRead… Read more »

Defining Innovation

Definitions of innovation abound. And while we all live with variety and even ambiguity, it helps when people trying  to innovate are on the same page about what it means. Dictionary.com defines innovation as “something new or different introduced.” Peter Drucker described it as the effort to create purposeful, systematic change in an enterprise’s economicRead… Read more »

Creating Innovation Offices That Work

A new report, “A Guide for Making Innovation Offices Work,” details the models, methods, and metrics of how government agencies are incorporating innovation into their bureaucracies. Innovation offices are being established by many governments—including cities (Austin, Philadelphia, Chicago), states (Maryland, Colorado, and Pennsylvania), and federal agencies (NARA, HHS, State Department).  But not all offices areRead… Read more »

Leadership and…Barrel Racing?

Horse riders galloping through a rodeo arena, swiftly twisting and turning around barrel obstacles, racing to finish in 20 seconds or less. Go too fast, you risk getting bucked. Go too slow, you won’t win. This, my friends, is barrel racing. Like the intricacies of this wild sport, state and local governments face unique challenges.Read… Read more »

Get Up, Get Out: Exit the Rubber Room

IT’S TIME TO RISE from your sleep in the rubber room. Today, you open the door and cross the threshold. It’s a big day. You will launch your product and its marketing campaign begins. You have a superb product—you—but some members of your audience have been turned off in the past. We’ll use the wordRead… Read more »

The Data Goldmine for Federal Government

“You are clearly not intimated by ‘big’ if you work for the federal government.” That’s how Scott Burns, CEO and founder of GovDelivery, kicked off his keynote at GovDelivery’s 8th Annual Federal Communications Summit on Tuesday. Burns pointed out that people had always told him not to take on federal clients — they were tooRead… Read more »

Public Agencies Recognized for Exemplary Digital Communications

The Outreach & Impact Awards, designed to honor the best in digital communication in the public sector, were announced yesterday at GovDelivery’s 8th Annual Federal Communications Summit in Washington, D.C. The 2014 awards were given to four outstanding public agencies that use digital communications to drive public engagement and action: The Maximizer Award honors organizationsRead… Read more »

A Bright Future for Open Data

Want to know about a natural disaster before the hurricane hits? Or when a major water main has broken in your city, making it impossible to drive your usual commute? With open data, this is a reality. The open data revolution literally puts information at your fingertips. On Wednesday’s special edition of GovLoop’s DorobekINSIDER LIVE,Read… Read more »

Big Data, Cloud & Mobile – How Emerging Technologies Can Help You

With more complex work and restricted budgets, government jobs have become increasingly challenging. One way to make government work easier and less costly is by taking advantage of the numerous emerging technologies, such as big data, cloud and mobile, that are being offered and developed today. Big data, cloud and mobile technologies enable users toRead… Read more »