Search Results for: customer service

Modern IT Portfolio Management: Why the need for a business model?

This morning I started R&D for on developing business models for the Modern IT Portfolio Management Practice. Why Business Models for the practice one would ask? A answer is simpler and more complex than one would think. Over the past several decades I’ve continually been throw or volunteered to drive IT Economic methods in variousRead… Read more »

Community Blog

Filed under: Uncategorized

10 Types of Content That Grow Your Business

We all know that content is king. Every blog you read will tout the benefits of good, compelling content. But what they don’t tell you is how to create it. So without further ado: 1. Comprehensive How-To Articles This should be the epitome of your content. You should write comprehensive, in-depth articles that explain toRead… Read more »

Energy CIO, HHS CTO Among Red Hat Symposium Speakers

Red Hat has unveiled a list of keynote speakers for this year’s Red Hat Government Symposium to be held in Washington on Nov. 9. The symposium aims to provide professionals a venue to discuss the impacts and changing role of open source technology, as well as innovations in the field, Red Hat said Friday. “(OpenRead… Read more »

Breathe! How a Holistic Approach Helped Us Survive the Government Shutdown

The latest in our Health and Wellness series of yoga classes for employees started last week and I began thinking how some of the fundamentals we’ve been learning in yoga can be applied to managing during an unexpected or challenging situation, such as the government shutdown. The implications of the shutdown have been far-reaching –Read… Read more »

Go Further Faster – How to Leverage Your Data Across Your Agency

This post was written by Sharon McCoy, GovLoop Research Fellow, and Patrick Fiorenza, Senior Research Analyst. Today, agencies are collecting, storing and managing more data than ever before. Across all sectors, organizations are exploring how to extract knowledge and value from the data they collect. Leveraging data in the public sector presents unique challenges forRead… Read more »

You Can Predict What Government Agencies Will Buy; For Real!

One of the most effective ways to predict procurement opportunities before they’re listed publicly is to learn from past spending. Two great free government-run websites that show how federal government agencies are spending their money are USASpending.gov and FedBizOpps.gov. Each site allows you to research how the government has spent its procurement dollars in theRead… Read more »

What Governments Can Learn From Amazon

While the Government of Canada’s forthcoming move towards a single website has been met with skepticism, the move is congruent with the trend and presents some significant downstream opportunities to innovate on the service delivery front. First, the trendWhile this approach was used by the province of Ontario and the City of Calgary (among others)Read… Read more »

Community Blog

Filed under: Tech

The Solution Revolution, Messy Outcomes, and Trust in the Age of Information

Originally published at cpsrenewal.ca. While I didn’t intend it, this speaks to the current shutdown. Citizens don’t yet understand how much civil service accomplishes for our countries. Last week Bill Eggers from Deloitte was in Ottawa, explaining his view of The Solution Revolution: the idea that for-profit businesses and social enterprises will solve societal needsRead… Read more »

#GovShutdown – Day 15, Senate makes progress – Plus the DorobekINSIDER’s 7 stories

On GovLoop Insights’ DorobekINSIDER: We’ll say it as many times as it takes: “You Are Essential!” Every federal employee is essential. But the “You Are Essential” mantra doesn’t change the fact that some people were required to work during the shutdown, while some were furloughed. That situation could mean some awkwardness when the government reopens.Read… Read more »

Big Data, Small Carbon Footprint

Moving from paper-based systems to digital solutions can improve productivity, increase efficiency of employees and reduce waste and error. Despite these benefits, a shift to digital done incorrectly can have detrimental impacts on the environment. Elements of virtualization such as data centers, processors, and globalized supply chain transportation systems can create a large carbon footprintRead… Read more »