On GovLoop Insights’ DorobekINSIDER: The headlines surrounding sequestration have slowed down, but that doesn’t mean its gone away for feds. In fact, the effects of sequestration are piling up at agencies. The Partnership for Public Service has tips to balancing your work and sequestration. Click here for the full recap. What’s the biggest challenge facingRead… Read more »
Search Results for: customer service
IO: Data Center 2.0
By Bob Gourley IO designs, engineers and delivers data center infrastructure for the world’s largest enterprises, governments and service providers. IO owns and operates data centers for hundreds of customers, and has leveraged this experience to build a next-generation Data Center 2.0 cloud enabling technology platform. IO.Anywhere™ modular data centers provide enterprise-class infrastructure that canRead… Read more »
How Investing in Your Team Can Pay Off – Even in Tight Times
When the pressure is on to perform at a higher level due to limited resources and tight time constraints, your team’s morale is likely suffering. As a manager, you are probably also feeling overwhelmed. Many of us have experienced wanting to be proactive but struggling to find time to focus on the less tangible aspectsRead… Read more »
Troux Worldwide Conference 2013: Day 1
Unfortunately due to some travel issues I missed some of the morning sessions at the Troux Worldwide Conference and apparently I missed some absolutely spectacular presentations. They included: “The New Normal” by Peter Hinssen and “The Journey to Business Value” by Bill Cason, but I did get there in time to catch some really goodRead… Read more »
Don’t Expect a Federal Pay Raise – Plus the DorobekINSIDER’s 7 Stories
On GovLoop Insights’ DorobekINSIDER: Philadelphia recently hired its first ever Director of Civic Technology. The new post is part of the Mayor’s overall plan for innovation management in Philadelphia. You’ll meet him and find out what inspired this role. Click here for the full recap. Sequestration Reader Government Executive: The Senate hopes to have aRead… Read more »
Lack of Accountability Hinders Contractor Oversight and Performance
The Office of Federal Procurement Policy (OFPP) is hoping that third time really is the charm in its seemingly desperate attempts at getting agencies to properly document contractor performance using the Past Performance Information Retrieval System (PPIRS). Although similar memos in 2009 and 2011 (here and here) focused on this issue of poor past performanceRead… Read more »
Australian CTO presentation on social media: SOCIAL(MEDIA)ISM at the International Public Sector Convention
John Sheridan has been an active senior public sector advocate for the use of digital technologies in government for some years now. He’s stepped this up a notch with his recent appointment as Australian Government’s Chief Technology Officer and I thought it was valuable to share one of his most recent presentations on social media,Read… Read more »
Technology Review: Then and Now
The start of a new year usually signifies a time for reflection on where we’ve been and where we’re headed, and nowhere is that disparity more glaringly apparent than in the technology sector. A decade ago, a business traveler had to collect receipts, pull up Excel and spend an afternoon keying up an expense reportRead… Read more »
Smart Supply Chain Management Is Key to Success In the ‘Age of Now’
At some point in the past decade, society entered what I’ll call the “Age of Now.” Instant gratification is not a new concept, of course. According to Wikipedia (our favorite modern shortcut to learning things nowinstead of doing actual research), pizza delivery began in Naples way back in the 1800s. Florists have offered same-day deliveryRead… Read more »
Supply Chain Management Concerns Prompt Trend Toward Backsourcing
2011 witnessed an increase in backsourcing, which included severing ties with offshore contractors and returning business operations to domestic and local spheres, or even entirely in-house. That trend is continuing even into 2013 as American manufacturing is being reinvigorated by supply chain management concerns that are bringing more positions back home. The individual circumstances behindRead… Read more »