Search Results for: customer service

Crafting a Comprehensive Digital Government Strategy

Throughout the ages, technology has played an essential role for government to craft a better society for citizens. In the Roman Empire, the aqueducts revolutionized services provided to Roman citizens. Leveraging gravity alone, the Romans were able to transform communities, providing water to distant cities and towns, and create an engineering marvel that would leadRead… Read more »

Intelligence and Analysis

Had a chance to attend an industry analysts’ working group. Stars from competing companies met in a special forum to get a better picture of where their profession is going. First symptom is the explosion of casual data. Their customers see it all around them and want to know how it relates to the professionalRead… Read more »

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Centripetal Networks Provides Internet Scale Cyber Defense

By Bob Gourley I’m on the board of Centripetal Networks, a firm with dramatically virtuous technology that I believe will change the world. With this post I’ll tell you more about this firm, with a focus on the differentiators of their capability. The core capability of Centripetal Networks is a product called the RuleGate. ItRead… Read more »

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Leadership: Approach Depends on Deck You’ve Been Dealt (Part 4)

The traditional leader is seen as a charismatic hero, a lone figure, towering above the rest. These are seen more in the military or business worlds – Gen. George Patton, auto executive Lee Iaccoco, computer guru Steve Jobs. But in reality, the success of a leader depends on the context, or environment, in which theyRead… Read more »

SSD Comes to the Cloud

By Kay Ackerman We’re now entering a world where cloud-managed big data is not just a topic of conversation in tech circles but a necessity for companies and service providers alike. Shifting data needs drive technological innovation. The truth is that as data gets bigger, older technology isn’t able to keep up with data productionRead… Read more »

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Immigration in the Social Age: Providing Mobile Access to Mobile People

As a Puerto Rican, I’m really interested in trends in mobile and internet usage among Latinos. They are remarkably high, outpacing the US population in several areas. Clearly many of these Latinos were immigrants in the not too distant past, supporting the argument to do more with mobile presented in our next blog installment onRead… Read more »

Are You Looking To Make A Difference In The World? DHS Seeks a Chief Technology Officer

By Bob Gourley I received the following request for help in finding a CTO in email today: DHS is recruiting for a Chief Technology Officer. This SES position reports directly to the CIO. Please see below for more information and the link to the vacancy announcement. This position serves as the Chief Technology Officer (CTO)Read… Read more »

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Shielding Yourself from Sequestration

by Chris Wiedemann, Analyst If you had a chance to view immixGroup’s Market Intelligence briefing on sequestration yesterday, you hopefully have a better understanding of what the proposed cuts mean to IT companies. Tim Larkins summarized the history of this situation – what sequestration is, when it became law, and just how those cuts (whichRead… Read more »

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How Big Data and Location Analytics are Impacting GIS for Government

Post Highlights Esri and GovLoop hosted a meetup for the GIS community Presentations include insights on how big data and location analytics are impacting GIS for government GIS now has implications for non-traditional users, and agencies can leverage current IT investments along with GIS Yesterday GovLoop and Esri hosted a meetup for the GIS community,Read… Read more »

Social Media Lessons from a Two-Year Old

What a difference a few years can make. For the last few months, I think I’ve spent more time talking people out of using social media than talking them into it. The pendulum has swung the other way, especially in the marketing industry. Everyone wants to be everywhere. Tumblr, Pinterest, Twitter Facebook, Vine, Foursquare, KloutRead… Read more »