Search Results for: customer service

The Three General Categories of Cloud Computing

Last week we discussed how Cloud computing is a catchall phrase, for anything that delivers hosted services over the Internet, and how those services are divided into three general categories – IaaS, Paas, and SaaS. Infrastructure-as-a-Service (IaaS) Suppliers offering cloud infrastructure as a service or Infrastructure-as-a-service provide the servers, data center space, network equipment, andRead… Read more »

Gov 2.0 Roundup: Best of 2010

2010 was another banner year for Gov 2.0. At Rock Creek, we not only work in this field; we also advocate for it and chronicle it in weekly blog posts. These “round-ups” consistently draw the most eyeballs to our site, and so we thought we’d republish our 10 favorite stories from the past 12 months.Read… Read more »

Newton Software grows over 1000% in 2010, Moves Applicant Tracking Software to the Cloud

Newton, our popular applicant tracking software, joins leaders like Microsoft, IBM and Netflix in Amazon’s EC2 cloud computing environment. 2010 has been a banner year for Newton. We’ve added over 120 new customers and our revenue has grown by over 1000%. We’ve anticipated moving Newton, our popular applicant tracking software, to the cloud for aRead… Read more »

Looking Back, Part III: Content Generation

I am currently a student at The Maxwell School at Syracuse University working towards my Masters in Public Administration. I use this blog to write about my experiences at Maxwell, especially related to social media use in the public sector. You can follow me on Twitter: @pjfiorenza and please feel free to leave some comments!Read… Read more »

What Governments can Learn about Citizen Engagement from Air Canada

Yes. You read that title right. Yes, airlines are not known for their customer responsiveness. Ask anyone whose been trapped on a plane on the tarmac for 14 hours. You know when Congress has to pass a customer bill of rights for your industry you’ve really dropped the ball. Air Canada, however, increasingly seems toRead… Read more »

Digital Divide – Manifestations

I have previously outlined some thoughts an experiences related to Digital Divide issue s in my community and my observations and thoughts on steps the community and to an extent, the government can take to overcome these issues. I am firmly in the camp where I believe Digital Divide issues are getting worse, and somethingRead… Read more »

Saving Money on Government IT (From WhiteHouse.gov)

Posted by Vivek Kundra on December 10, 2010 at 04:03 PM EST For too long, many government IT projects cost hundreds of millions of dollars more than they should, took years longer than necessary to deploy, and delivered technologies that were obsolete by the time they were completed. This summer we took a hard lookRead… Read more »

Australia is the second largest government user of Yammer – over 110 active networks

There’s recently been some controversy in Australian government over the use of Yammer, a private and secure enterprise social network, which I discussed in my post, The ongoing struggles to balance IT security and staff empowerment. I asked Simon Spencer, Yammer’s newly appointed Asia-Pacific General Manager, how many government agencies in Australia were using Yammer.Read… Read more »

FIPS 140-2, Level 1 Secure Virtual Meetings Are Here!

Security is Among The Top Priorities to Consider When Evaluating Video Conferencing Tools – FIPS 140-2, Level 1 Security Is Here! Making a decision on which Video Conferencing tool provides the best solution for your needs has become increasingly more difficult, because there are so many vendors in this space, and new vendors are enteringRead… Read more »