This week in SLG business, IBM announced a host of recipients of its Smarter Cities Challenge, first responders in Wisconsin will soon have new walkie-talkies, CSC has made headway on North Carolina’s EHR incentive system, Massachusetts re-ups with its Health Connector IT provider and the streak of ERP wins continues for Tyler Technologies. Also someRead… Read more »
Search Results for: customer service
Florida and Carolinas to get smart grid
Progress Energy is teaming up with IBM to further their smart grid utilities program in Florida and the Carolinas. The $500 million program will upgrade two of its electric utilities and add to existing capabilities for renewable energy and electric cars. Currently the utility systems in both states provide service to 3.1 million customers andRead… Read more »
NJ TRANSIT launches Twitter updates, online scorecard
NJ TRANSIT launched Twitter accounts to provide service advisories, and the agency’s new online scorecard invites customers to sign up for a survey. Original post
Online, Interactive Digital Engagement Governance – a.k.a. Approaching Social Media Governance as a Method
This will be the first in an ongoing set of entries about Interactive Digital Engagement Governance. Contact me or Navigation Arts in McLean, VA for more information, or for ideas regarding planning and implementing such a methodology at your organization. The concept of governance isn’t new at all to organizations building websites, whether inside (asRead… Read more »
Putting Lipstick On A Rock
Thanks, Gabriela, for the commment on the previous post. I started to answer, and then realized this was turning into a post of its own. It’s extremely important when implementing egov solutions to ensure the implementation will have a customer focused result. Over the last 21 years, I’ve been involved in many egov solutions, andRead… Read more »
Windows Phone State & Local Government Apps Contest Winners Revealed!
Kim Nelson, Microsoft US Public Sector executive director of eGovernment I just celebrated my fifth anniversary at Microsoft. In those five years, my two daughters finished four years of high school and are now both in college. Like most parents of teenagers working at Microsoft, I’ve had to listen my girls bemoan the fact thatRead… Read more »
Securing the Cloud @FedScoop CyberSecurity Summit
This panel featured some heavy hitters from government and industry. This was moderated by Suprotik Ghose, Principal CyberSecurity Strategist, Microsoft. Mike Krieger, CIO of the Army BG Steven Spano, Director of Communications, Air Combat Command, Langley AFB Responsible for operations and communications of 100k Airmen @ Air Combat Control Jeff Casazza, Director of Security, IntelRead… Read more »
The $1 Trillion Federal IT Challenge
An interesting article by John Foley in Information Week on Feb 15 … what do you think? Is this doable? The CEOs of IBM, Dell, and other tech companies say the U.S. government can reap huge savings from IT-driven initiatives, but their ambitious plan has virtually no chance of success. By John Foley, InformationWeek FebruaryRead… Read more »
Cloud Power is here for state and local governments
By Gail Thomas-Flynn, Microsoft US State & Local Government Vice President With recent discussions around the federal budget leaving more questions than answers, state and local government leaders are under a continued mandate to cut spending and reduce existing costs, and the promise of cloud computing is becoming even more relevant. Still, many of theRead… Read more »
States receive $241M to develop model health insurance exchanges
The US Department of Health & Human Services have moved forward with its “Early Innovator” grant program to develop model state health insurance exchanges. Six states and a group of New England states will receive $241 million to help them design and implement the IT infrastructure for insurance exchanges, HHS officials said Wednesday. Kansas, Maryland,Read… Read more »