How to Effectively (and Respectfully) Solve Office Conflicts

How can you fix a situation like this? When a group of people with different, roles, ideas and personalities need to work together, there’s bound to be conflict. Tempers can flare out of control, and pretty quickly the initial disagreement can become obscured in mistaken meanings and unintended slights. No matter how great our workingRead… Read more »

Becoming a Digital Organization: A Three-Phase Journey

There are three main phases to becoming a digital organization: digitization, digital engagement, and digital transformation. This post offers a lay oriented description and assessment of these phases. The objective is to help leaders who are digital rookies develop a conceptual foundation for understanding where their organizations have been, where they are, and – mostRead… Read more »

Indonesia’s ‘People’s Cabinet’ is One of the Most Innovative Uses of Gov 2.0 in the Asia-Pacific region

In Australia roughly 90% of us use the internet, whereas in Indonesia only around 42% of the population do – which still means that roughly 75 million Indonesians are online, or roughly four times the number of Australians that use the internet. In fact Indonesia was ranked in 2013 as the fourth largest nation ofRead… Read more »

The Evolution of GAO Graphics

As GAO has produced reports over the years, we’ve used graphics to help showcase our findings. With innovations in how we publish our reports, our graphic style has changed dramatically over the past 30 years. The 1980s We used rapidograph pens and Letraset machines to set graphics into typewritten reports. This example of a graphicRead… Read more »

Goal Leaders: An Innovation That Works

I’ve been getting calls from reporters who are asking whether President Obama is interested in government management. But a management innovation he introduced in the early days of his administration is finally taking off. Sometimes it takes a few years to find out if a management innovation works. Background. Early in the Obama Administration, OMBRead… Read more »

Lessons From the Upside Down Fire

In the middle of cold winter days, what could be better than making a roaring fire? But you’ve probably been building an inefficient fire. It’s probably hard to start. You have to keep adding logs and moving them around to get good burn. The edges of the logs don’t burn. It takes a long timeRead… Read more »

Cucumber Legislation

We are approaching the traditional time of the silly season in UK news and politics, the quiet period when in the absence of real news, the frivolous and the dotty get more column inches than they otherwise would.1 In Poland and indeed much of the rest of Europe, that period is know as the cucumberRead… Read more »

Did Anyone See Your Organization’s Facebook Post?

Last week the Washington Post featured an article on the frustrations of digital communicators in the weather community with Facebook. The article, “How Facebook is falling short as a weather communication tool,” outlined three major problems weather communicators are having with the social networking tool: “1) Its updates only reach a small fraction of theRead… Read more »

Unpicking the Barriers to Change – Changing Through Experience

Photo by Phillirose – Flickr https://flic.kr/p/nV5A1y I was in a conversation with Sara Cretney (Organisational Change Manager) and some senior colleagues recently about change and the question came up about barriers and what is stopping the people who are thinking differently from doing different? I’m not entirely sure there is a single answer to thisRead… Read more »