Delivering goods and services is the first purpose of local government. However, a critical part of that mission is not just the actual goods and services, but how they are delivered. In this article, we’ll discuss the issues with traditional citizen experience (CX) metrics in state and local agencies and share best practices for how… Read more »
Posts Tagged: state government
If you are currently looking for a job where you can combine your love for public service and writing, you are detail-oriented and interested in examining data, then a career as a management analyst or program analyst may be for you too.
Agencies at all levels are finding new ways to serve constituents using cloud services, whether it’s improving transportation or protecting the environment.
The state of Rhode Island has the potential to become the innovation hub for New England and a model for the rest of the country. In an interview, the Director of Government Innovation discussed how Rhode Island is digitally transforming government by improving digital accessibility and cross-agency collaboration.
How can millennials make a difference in their local governments? In an interview with GovLoop, the cofounders of A Functional Democracy discussed how millennials can engage with their governments in a creative manner.
Check out how North Carolina is using DevOps in an interview with Billy Hylton, Digital Services Director at State of North Carolina.
“Nature gives us many free “gifts” we take for granted: clean air and water; beautiful surroundings. What do some of us give back in return? Intentional or not, our gift(s) may be …pollution!”
Deltek Analyst Kate Tussey reports. At the end of November, I wrote a blog and an analyst perspective (log-in required) about the draft Medicaid Information Technology Architecture (MITA) 3.0 document that has been released for comment. A large part of MITA rests on the State Self-Assessment (MITA SS-A), which is used to determine a state’sRead… Read more »
According to Steve Towns at Government Technology,”cloud computing” is among the developments that have received the most attention in government in recent memory. It is, one might say, the LeBron James of government technology… lots of hype, but no championships… yet Cloud Computing Meets Reality It’s hard to think of a technology that’s received moreRead… Read more »
Last week, Andre Blackman reported on an initiative in Salt Lake City called “Clear the Air.” Truth be told, he beat me to the punch! I had interviewed Kate Lilja just a few weeks prior and couldn’t wait to post this Project of the Week…and Andre’s post affirmed the fact that this is an effortRead… Read more »