I’m listening to Booz Allen Hamilton consultants Grant McLaughlin and Walton Smith discuss social media case studies. One fascinating example is called Health.mil, a one-stop social media portal where military health care groups, including Tricare, drive into it. America’s Military Health System is a unique partnership of medical educators, medical researchers, and health care providersRead… Read more »
Search Results for: customer service
GovLoop Member of the Week: Luke Fretwell
If you’ve seen a series of posts called “Gov 2.0 Heroes” here on GovLoop, then you probably know about Luke Fretwell’s launch of GovFresh just a few months ago. GovFresh is a great website with a comprehensive list of feeds from scores of government agencies. In addition, Luke is providing thought leadership and innovative newRead… Read more »
Computers need Security; People need Privacy
I have been meaning to write this piece for a while after some sessions with various teams working on how Government can make better use of technology to deliver their services to citizens. However the same principle comes up pretty rapidly in similar conversations in a lot of different industries as we try to comeRead… Read more »
Local government ‘needs Digital Stream Managers’
Peter Barton, who heads up UK council Lincolnshire’s web team, is one of the most experienced local government (LG) webbies around and also a great thinker. We have chimed very often on his usual hang-out, the UK’s Public Sector Forums Bulletin Board. A new post of his hits all my sweet spots by describing theRead… Read more »
Did you know? The Federal Job Numbers
Originally posted to Unleash the Monster By Monster Government Solutions Team While the country has been faced with the highest unemployment numbers in over two decades, the federal government is currently struggling to fill jobs with qualified candidates. According to our numbers at Monster, agencies using Monster Hiring Management posted 234,144 vacancies across 36 federalRead… Read more »
Why Gov 2.0 Matters to Me
I posted this here last night but took it down because it felt too personal and too much about my story. The reason I wrote it this way is because I didn’t want to presume why it should matter to other people, but rather describe why it matters to me and let others find commonalityRead… Read more »
Knowledge@Wharton: Information Security: Why Cybercriminals are Smiling
Hardly a week goes by without some new internet security snafu being reported. And with web usage exploding, expect to hear about a lot more. According to a new analysis from Forrester Research, the number of Internet users is forecast to grow 45% globally over the next four years, reaching 2.2 billion by 2013. MoreRead… Read more »
Government 2.0 Taskforce Roadshow – Encouragingly Refreshing
I attended the first Government 2.0 Tasforce Roadshow held yesterday in Canberra at the Australian Bureau of Statistics in Belconnen. Whilst the agenda was published on the Taskforce web site I really did not know what to expect on the day. Given the format the event took it would have been more useful to bothRead… Read more »
Web File size
As we talked about earlier I wanted to follow up with an email. We as DIT, want to keep the bandwidth and storage as low as possible because that is an easy way to save money. But we want to give great quality of service to our customers. To accomplish all of those goals itRead… Read more »
How to Affect Change
AMAZING the Power of Web 2.0 (blogs/twitter) and then to throw into the mix good “ole fashion” email, newsletters and the results could even inspire the somewhat cynical of us… It is MY OPINION that these tools had at least SOME impact on the DOD policy of utilization of Web 2.0 tools From David Pogue’sRead… Read more »