This weekend was both my 2nd wedding anniversary and my kid’s 1st birthday. So kind of a big deal, eh? My wife and I decided to honor the anniversaries by redeeming our Marriot points for a 1-night stay at a fancy Ritz Carlton on the beach. It was an awesome weekend and Ritz Carlton livedRead… Read more »
Search Results for: customer service
GovLoop Research Digest: 3 Government Focused Customer Service Resources
***Want more tips on customer service? Join us at the Data-Driven Citizen Engagement session next Tuesday, 9/10 at our GovLoop Virtual Innovators Summit – free rsvp**** There are some remarkable apps in the private sector changing the way customer service is being delivered. You can order a pizza from your phone, track delivery progress, payRead… Read more »
Tips for empowering customer service employees
Customer service is a core function of government, yet 60 percent of government executives describe citizens’ attitudes toward government as “frustrated,” according to a recent Government Business Council survey. One way to improve the reputation of your organization is to empower frontline employees so they can provide better customer service. Excellent customer service is aRead… Read more »
Our Push to Best Customer Service
I often hear about different tactics to improve customer service, some are good ideas and some not as good. This isn’t to say every idea isn’t worth exploring but rather, successful customer service comes from one core thought: Customer service starts with understanding the customer. So we asked, and we listened carefully. We understand thatRead… Read more »
Integrating Multichannel Communication in Customer Service
With the growth of the web, social media and technologies, providing seamless, consistent, and responsive customer service requires multiple channels of engagement. The GovLoop and Oracle report elaborates on how government agencies can integrate multichannel communication to improve customer service.
Best Practices for Government Customer Service
Providing an exceptional customer service experience is a key element of running any organization, from large corporations to non-profits to government agencies. Government agencies have to deal with issues raised by the public every day and be able to respond to constituents in an efficient manner. While seemingly a straightforward task, customer relations is aRead… Read more »
Recap: The Changing Face of Customer Service – Government Case Studies
Yesterday, GovLoop and Oracle presented a webinar on current customer service strategies in government. Widely discussed in the business realm, customer service is becoming a key focus area in government. Agencies are increasingly looking to customer service strategies via social media, mobile apps, call centers, and various other mediums to engage citizens and fill gapsRead… Read more »
The Changing Face of Customer Service- What You Need to Know
Customer Service today is radically different than only a decade ago. In the mobile era, people are accessing government websites from their tablet, phone, home computer, work computer etc and expect a positive and seamless experience. They want to find accurate information quickly and easily. Furthermore, they want to interact with organizations in a varietyRead… Read more »
Govies Deserve Good Customer Service Too!
We’ve all heard the refrain about how government needs to be better at customer service. We’ve heard the horror stories from the DMV and IRS filings gone amuck. But David Hebert says in order for government to be a great provider of customer service to the public it first has to have good internal customerRead… Read more »
Using Mobile to Optimize the Customer Experience with “The Changing Face of Customer Service” Panel
On April 25th 2013, GovLoop and Oracle hosted an event called, “The Changing Face of Customer Service” that brought together professionals on the topic of customer experience. After several insightful presentations, the event closed with a panel featuring a variety of customer service experts: Scott Frendt, Vice President, Public Sector CRM Solutions, Oracle Abraham Marinez,Read… Read more »