The Social Security Administration asks for feedback on its Agency Strategy Plan, the Department of Defense supports plain language, the Department of Agriculture heads for the cloud, and federal agencies get kudos for their social media endeavors, all in this week’s chilly edition of the Gov2.0 Roundup. —Every citizen has a vested interest in theRead… Read more »
Search Results for: plain language
Three Thoughts As I Deck the Halls
I’ve been neglecting this blog. Too busy with holiday doings. So before I forget them, here are three quick thoughts that might deserve longer pieces…after the holidays. 1. Dashboards I’m beginning to wonder about the wisdom of all these performance “dashboards.” I understand that, in the spirit of open government, it’s good to have someRead… Read more »
That “Ah-Ha!” Moment
I had been HUD’s web manager for 8 years before I actually watched someone use our website during usability testing. We had won awards for our customer-friendly content, and I was just so sure that we had most of it right. Then I watched 3 people struggle to find the answers to, what we thoughtRead… Read more »
Train Your Agency Web Team – Regularly
I just returned from a great two-day training session with the Defense Finance and Accounting Service web team, in Indianapolis. Kudos to Debra Harris for organizing it. She’s a real emerging leader in the web community. I was doing the training, but that isn’t what made these two days great (well, gosh, maybe I hadRead… Read more »
What’s Next?
A couple of weeks ago, after I’d cut loose with some ideas for the government web community (and witnessed the weary and wary looks on my web colleagues’ faces), my good friend Bev Godwin bailed me out by saying, “as long as I’ve known Candi, she’s always asked ‘what’s next?’ We need to keep askingRead… Read more »
Metrics That Matter
In my Web Manager University course, “Delivering Great Customer Service – Essentials for Government Web Managers,” I do a section on “metrics that matter.” I often start by asking folks if they collect performance data. Heads nod. Then I ask them what they do with it – how they use it. Most use stats toRead… Read more »
GovLaunch: 8 Questions with HealthCare.gov
Over the past few weeks, you’ve probably noticed that GovLoop has created a new series called GovLaunch. Basically, we’re highlighting the hot-off-the-press websites, apps and projects coming out of government – the “New Innovations of Government 2.0”, if you will. In fact, we blogged about it on the Huffington Post in case you missed it!Read… Read more »
Gov 2.0 Radio Hot Links – September 4, 2010
BBQ reading: Alex Howard: State CIOs rank cloud computing, green IT and social media as top emerging tech Mark Malseed and Lisa Diane: The Hatch Act and Social Media – 6 Plain Language Answers Josh van Tonder: Interviews with Open Government Innovators (video) Economist: The future of the internet: A virtual counter-revolution Ted Schadler: ITRead… Read more »
Federal Register 2.0 Now Available
Federal Register 2.0 (FR 2.0) — a new online version of the Federal Register, featuring Web 2.0 functions enabling users to comment, plain language summaries of regulations, and access by subject — is now available. Click here to access the FR 2.0 source code on Github. HT @bethnoveck and @govpulse. Click here for a videoRead… Read more »
Announcing Web Manager University 2010-2011 Course Schedule
I am excited today to announce the 2010-2011 Web Manager University Course Schedule. We are kicking off this year in the spirit of customer service by hosting Doug Lipp, Formerly the Head of training at Disney’s Corporate Headquarters, to give a FREE webinar – The Magic of Exceptional Customer Service on Thursday, September 9, 2010.Read… Read more »