Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
Posts Tagged: HHS
The two-day HHS HR Clinic served as an opportunity for HR professionals to learn how to incorporate agency priorities into daily HR functions; build relationships and network with other HR professionals; and discuss best practices.
One perk of the MGT Act that’s often touted is the $500 million fund it would create, but some IT leaders say the real value will come from newly created working capital funds at each agency.
We sat down with experts from HHS and FedRAMP to discuss how the cloud security program has evolved, government’s privacy concerns and security challenges.
When do you involve the crowd: In the beginning or end of the change process? Texas HHS involves two different crowds at both ends.
From forging a unity of effort in homeland security to strategizing today how to field the U.S. Army of tomorrow; to pursuing affordable housing, eliminating fraud, waste, and abuse in healthcare, and securing cyberspace, our most recent issue of The Business of Government magazine delves into a diverse set of topics and public management issuesRead… Read more »
While we are not in control of the conversation, government workers can still listen and contribute to it. We can seed it with facts and ideas. We can respond to questions. We can be human, even as we maintain a thoughtful and focused public presence. All by leveraging the power of online communications.
What is the secret sauce for creating an innovation culture in your agency? Successful inventions often spring from the minds of individual inventors – we often think of Thomas Edison at the classic inventor. But successful innovation is a team sport, according to a new Harvard Business Review article by a team of researchers –Read… Read more »
Jimmy Fallon’s Nick Burns – Computer Guy captured a lot of what people loathed (and feared) about computer support techs. The signature line was the condescending command that Nick gave to his clients as they sat in front of their machines: “Move!” In the two years since those sketches, computers have migrated from our desksRead… Read more »
What inspired me at the Excellence in Government Conference? I liked the emphasis on innovations underway in different places around the government. Sometimes we get caught up in buzzwords of the day: Total Quality Management, Lean Six Sigma, Agile, Business Process Reengineering, or Reinventing Government. But the bottom line in each of these types ofRead… Read more »