The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.
Posts Tagged: 2018 Innovations
Matt Gibbons, Senior Director of Public Sector at SAP Concur sat down with GovLoop to explain how agencies can afford a more modern IT environment that supports emerging technologies such as artificial intelligence (AI) and machine learning.
Agencies can improve their modernization initiatives, and address concerns around security, by consolidating their IT solutions with the help of ITOM tools and the five-step process. Not only can consolidation help with modernization efforts and security, but it can also improve efficiency and cost-savings.
In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.