Tapping into Human Emotion Could Solve USAJobs’ Poor CX
USAJobs has become synonymous with a poor customer experience (CX) despite their repeated efforts to improve, but prioritizing human emotion could be the key to improving CX.
Posts Tagged: citizen engagment
Have You Mastered Open Data?
The current open data movement came about approximately seven years ago. The impetus came from individuals wanting more transparency, accountability and a fuel for apps for the betterment of all mankind. So how are we doing?
3 Things One Direction Taught Me About Gov
“And we danced all night to the best song ever!” – One Direction, Best Song Ever I have a confession to make. I am 28 years old, and I am a One Direction fan. It’s true. I have no shame when it comes to this confession. I am not even ashamed to tell you IRead… Read more »