‘Negative’ Communications: Complaints vs. Concerns

When dealing with difficult situations, we are more likely to arrive at a good resolution if we shift from complaining to sharing concerns.

How to Develop Soft Skills in the Public Sector?

Employers in both public and private sectors increasingly are looking for potential employees who a wide range of soft skills.

How Election Officials Can Fight Misinformation and Mistrust

Maintaining election integrity isn’t easy, but it’s work that could change the outcome of this election and the future of our governmental institutions.

Preparing to Write a Speech

Here are four steps for ensuring your audience hears a quality speech given on behalf of your agency, its employees and its mission.

Building Teams for Better Public Participation

Sound public decision-making that embraces public participation is needed at a time when trust in government is at an all-time low. You need a diverse team to improve your practices and adapt to the next big change.

Collaboration for Challenging Times

If we are to innovate and grow our way out of the current COVID-19 pandemic, continued creative collaboration will be essential.

Tips for Communicating Virtually With Employees

For many leaders, communicating virtually with employees is a new way of doing business. Here are five tips for doing so practically and effectively.

Want to Make a Deeper Impact? Practice Empathy

When working in industries that serve others, it is important to show sympathy, but showing empathy can take community relationships to another level.