Improving the Citizen Experience With Government
Improving public trust in government is a long road, and customer experiences will make or break your attempts.
Posts Tagged: customer feedback
Keeping Your Cool on a Do-Over
How do you prepare for a do-over project?
Yay or Nay on Feedback USA?
For four years, many have been eagerly awaiting cross-agency action on President Obama’s 2011 executive order streamlining service delivery and improving customer service. The U.S. General Services Administration (GSA) recently launched the pilot of Feedback USA to help agencies meet that goal. But, does Feedback USA look like it’s going to be worth the wait? Feedback USA is adding customerRead… Read more »
10 of the Funniest Yelp Reviews of Government
If you somehow haven’t heard of Yelp, it’s a website and app where anyone can review just about anything. People mostly seem to head to Yelp when they’re busting to share their glowing praise or their boiling rage. Now, as announced by DigitalGov, Yelp has a terms of service for official government use. Agencies can claim orRead… Read more »
GovReads (Author Interview!): The Science of Service – Six Essential Elements for Creating a Culture of Service in the Public Sector
It always makes you proud when a member of your family does something awesome, right? Well, GovLoop has a member – Wendi Pomerance Brick – who’s about to release a brilliant book geared toward government on December 15. It’s called “The Science of Service: Six Essential Elements for Creating a Culture of Service in theRead… Read more »