The Power of Communication
Communication is considered a vital “soft skill” in the workplace — one of the most challenging skills to wield effectively. Why is it so important? And how can it improve an agency’s internal customer service?
Posts Tagged: employee skills
Open the Doors to the People You Need
Government at all levels struggle to recruit workers, especially for information technology roles. Here’s how one agency expanded its pool of eligible applicants and built a workforce with the right skills at the right time.
Becoming Your Own Chief Learning Officer
It can be difficult for employees to develop new and stronger skills, especially since the goal of most schooling is to master only minimum levels of competency. That’s why we all need to be our own chief learning officer.
Essential Skills to Teach New Employees
We often train new staff mostly on content (policies, laws and procedures) but not much on craft (meetings, communication and briefings). That shortcoming limits what agencies actually get done.