Measuring various aspects of your organization’s performance requires the transformation of data into useful “knowledge” for decision-making. Most organization’s find it relatively easy to measure financial performance as there are commonly accepted principles and reporting practices that everyone uses. Measuring other aspects of your organization so that the information can be used for effective decisionRead… Read more »
Today we released our inaugural E-Government Transparency Index. You can download the report for free on our website and read about it on NextGov. For years we have measured satisfaction of government web sites using the American Customer Satisfaction Index (ACSI) methodolgy which has been the “Gold Standard” in the federal government since the lateRead… Read more »
I had an opportunity to meet Katie D Paine on July 22nd at an Open Government and Innovation conference in DC. Katie specializes in public relations and measuring their effectiveness. Her commanding presence underscored her depth of knowledge, and her open and friendly demeanor in a one-on-one situation proved to me that she practices whatRead… Read more »