The good folks at Lithium asked me to weigh in on the future of Social CRM, Social Strategies, Government 2.0, throughout 2010. I tried to avoid the hype cycle with my predictions and wanted to share them with you. I guest posted on their blog but also wanted to share my thinking directly with youRead… Read more »
Did I mention that I will be speaking about Social Support Communities at Parafest ‘10? I am spending time chatting with some of the larger Enterprise companies in the world to bring you more information on that front and I know you will find the session valuable. However, I want to go beyond the EnterpriseRead… Read more »
The older the profession, the less likely they are to make great use of social networking. Although clearly demonstrates that not everyone has a problem with social networking. Okay, come on, it’s Saturday morning and I couldn’t resist. I was excited to chat with Abbie Fink at HMA Public Relations. Abbie Fink is Vice PresidentRead… Read more »
I am looking to further extend my knowledge, and that of my readers, around a few specific areas. If you are somone who would be up for an e-mail driven, or phone-driven, interview, to discuss one of the following, I would really appreciate it. — If you are in an Agency that leverages social mediaRead… Read more »
Yes, this is indeed the hottest party in town! Okay, I don’t out enough, but I learn a ton from the great people on this and other communities I belong to. Here is my request….. I will be launching phase 2 of my social senate experiment and am looking for your input on names forRead… Read more »
I recently exchanged thoughts with Tom Stannard, the Director of Policy and Communications for the Blackburn with Darwen Borough Council. While the US is clearly pushing forward with its version of Open Government, leveraging social media, the UK is as well. What follows is my e-mail based conversation with Tom. Q. Thank you for theRead… Read more »
Amir Capriles is the CRM/ERP Strategic Alliances Manager for Microsoft, focusing on the US Public Sector. Amir has been around the public sector for years, nearly 10 years at KPMG and a few years on his own prior to joining Microsoft just over four years ago. Amir is the type of person you need, ifRead… Read more »
While there has been plenty of coverage of this topic, and much more to come, I wanted to briefly weigh in. As you know, I had a very short Social Debate underway with both the Martha Coakley and Scott Brown campaign. In my opinion, this social-media-driven debate was clearly won by the Martha Coakley campaign.Read… Read more »
Depending on which study you are willing to buy into, Enterprises and Government agencies are either all on board with, or all against, the use of social strategies. In order to open up the discussion I reached out, and found, a few people who admit their companies/agencies block social media for all, or most, ofRead… Read more »
You may recall that I started an experiment on Twitter reaching out to Political accounts on twitter, feel free to read here for a reminder. The United States Senate was out of session when I launched this experiment and I will run it again in February. However, I wanted to quickly report the results asRead… Read more »