The AI-Driven Tools That Transform Service Delivery and Workflow Efficiency
In this video interview, Luke Norris with Granicus discusses how agencies can deploy new AI technology to enhance service delivery and internal operations.
Posts By Candace Thorson
A Resilient Workforce Is Curious and Cross-Skilled
In this video interview, Tony Holmes with Pluralsight discusses how cross-skilling can help public-sector employees develop the resiliency needed in today’s environment.
Feeling Burned Out? Try These Ideas.
Public servants are particularly susceptible to burnout — to suffering from extreme, prolonged stress when responsibilities seem overwhelming. Check out these GovLoop resources for expert advice on overcoming burnout and tackling the mental, physical and emotional harms it causes.
Put Data in Context, not Containers: How to Make AI Outcomes More Effective
In this video interview, Mike Gilger with Modus Operandi discusses how agencies can improve their AI outcomes with more reliable, contextual data.
Breaking Down Barriers to an AI-Skilled Workforce
In this video interview, Jonathan Hasak and Aaron Hunter with Coursera discuss how to overcome barriers to fostering an AI-knowledgeable workforce.
What Plain Language Is, and Why We Need It
Agencies communicate effectively when they use plain language — simple, clear writing rather than fancy words and over-long sentences. Here are tips on writing so your target audience understands.
Meeting the Burden of Data Compliance
Compliance rules, although important, can lead to operational and technical headaches, costly investments, and data sharing hurdles. But no matter what state- or industry-specific rules apply, certain best practices can help government teams navigate data compliance mandates.
Can You Track and Trust Your Data?
It’s tough to ensure your data’s accuracy and reliability when you’ve lost track of its origin. Tactics such as metadata management, data stewardship, and traceability audits will help. Learn what they involve.
When Your Data Goes Astray…
There can be serious, costly consequences when agency staff expose sensitive data, even if human error is the cause. Here are tactics to prevent and identify data leaks.
Disjointed Data and IT: What That Means and How to Fix It
When their data sources and fragmented IT systems don’t “talk” to each other, agencies lose opportunities for meaningful insights and create new security risks.