How to Digitize Mission Processes for Better Customer Experience
Now more than ever, agencies must improve citizen experiences by retiring paper-based processes in favor of digitization, automated forms and modern case management.
Now more than ever, agencies must improve citizen experiences by retiring paper-based processes in favor of digitization, automated forms and modern case management.
An expert detailed three ways agencies can build the right multi-cloud architecture for serving citizens.
There are still unknowns about what government operations will look like going forward, but one thing is certain: This new normal won’t be a mirror image of what we experienced pre-COVID-19.
Many agencies struggle to transform their technology because they don’t ease their people into the process.
Box’s cloud-based platform for LEISP tightened DOJ’s control over the agency’s data access and governance, and enabled initimate partner collaborations.
What does IT modernization mean to you? That was the question posed to industry leaders at GovLoop’s “Where Collaboration and Digital Transformation Intersect” event.
Government IT departments are facing the exact challenge of when, what and how to upgrade, as their applications become growingly outmoded and user experience suffers.
Digital transformation is more than getting new technology, it also involves transforming an agency’s culture and how it operates. This is where cloud content management can help. Register for our upcoming event to learn more.
From Rohit Bhargava on Amex Open: Several weeks ago on a trip back to the US from South Africa, I deliberately picked up a magazine about a topic I knew very little about. It is one of the common tricks I use to learn about different industries-and in this case, the magazine I ended upRead… Read more »
A recent Buffalo News article highlighted the fact that no one has been checking employee suggestion boxes for the Town of Amherst, NY. As stated in the article: At a recent Amherst Town Board work session, Council Member Steven Sanders introduced a resolution clarifying that it’s the supervisor’s responsibility to periodically check the several woodenRead… Read more »