With so many technologies available for customer support today, it’s tempting for an agency to select the flashiest solution. But interacting with citizens is the ultimate goal. Learn how the right technology and an omnichannel approach can help.
What does the imaginative Disney have to do with government? A lot more than you think. Learn how Ottawa County is using the Disney way to deliver better customer service.
Video surveillance and body-cams are all the rage in data analytics and technology innovation. Law enforcement and government municipalities alike are using video surveillance to better protect citizens, stay ahead of natural disasters and keep the public informed. Learn how your agency can best harness body cam and video surveillance technologies.
What’s the secret to delivering customer service that’s at a “golden standard?” The answer lies in using an omnichannel approach that meets citizens where they are.
There’s a lot of mystery surrounding IT’s hottest buzzwords: DevOps and containers. Learn what these terms really mean and how your agency can use them to achieve your desired technical and business results.
Complex processes are a major pain point in delivering good customer service. Navigating citizenship and immigration services is extremely complicated. Learn how USCIS is using a virtual assistant to help ease this customer service pain point.
Learn what hyperconvergence is and how it can help your agency increase operational and IT efficiency.
Government faces increasing uncertainties as agencies pursue diverse and complex missions. That’s why more federal agencies are investing in Enterprise Risk Management (ERM), a discipline that addresses the full spectrum of an organization’s risks, including challenges and opportunities, and integrates them into an enterprisewide, strategically aligned portfolio view.
As resources diminish and cyberthreats escalate, it’s more important than ever that government adopt risk-based tactics to maximize security. DHS is assisting in that effort with best practices and private-sector collaboration.
Learn how helping someone out can boost your career.