From Noise to Signal: Rebuilding Trust Through Smarter Notifications
Discover how agencies are quietly mastering “notification finesse” to keep citizens informed without overwhelming them.
Posts By Dr. Rhonda Farrell
The Quiet Crisis in Government Talent: When Institutional Memory Retires Before the People Do
Institutional memory is a critical but undervalued. With every retirement, agencies risk losing operational wisdom. A plan can preserve it.
The Hidden Cost of Decision Debt: Why Government Can’t Afford to Keep Kicking the Can
In government, some decisions age like fine wine, others like unrefrigerated milk. Address “decision debt” before it compounds into a crisis.
Revenge of the Middle Manager: The Unsung Hero of the Tech Future
While CIOs and consultants draw the headlines, it’s mid-level managers, armed with Excel, grit, and five calendar invites, who drive transformation.
The Digital Twin Paradox: Why Cities Model Everything but Trust
We’re building high-fidelity digital twins of infrastructure but who’s modeling digital trust, misinformation resilience, or citizen sentiment?
Red Tape Rodeo: Can AI Lasso Compliance Without Getting Bucked Off?”
AI might be the fastest horse in the digital transformation race, but it needs guidance to keep from going into the ditch — and taking your agency with it.
Climate’s Middle Managers: The Rise of the Adaptation Officer
Everyone funds the Net Zero narrative, but adaptation officers are quietly sandbagging the future against climate threats. Literally.
Zen and the Art of Government Maintenance: Lessons From Agile Nations
How Estonia, Singapore, and the UAE are sprinting toward frictionless governance, while others are still debugging 1990s workflows one legacy system at a time.
Bridging the IT-OT Cyber Skills Gap: New Reskilling Pathways for Government
There’s a growing cybersecurity skills gap between IT and operational technology (OT). But OT security is critical and needs more attention.
From Linear to Circular: How Government ICT Procurement Can Drive Sustainability
Integrating sustainability into agency RFPs and procurement policies can help reduce the environmental impact of tech purchases. Here are some examples.