Posts By Lauren Lien

How to Give Effective Performance Feedback

You can turn a soul-crushing performance appraisal into an opportunity to engage your staff. Make it an interactive conversation that energizes both you and your employee. My team and I have used the following format for performance feedback for over a decade. We use it for both glowing appraisals and tough reviews

A Guide to Raising Employee Engagement in Under an Hour

When your team is only a small part of a larger agency, you have to figure out what in the FEVS applies to you. How do you engage your employees about engagement?

How to Set Clear Expectations for Your Staff

Training is a useful tool, but it’s just that – a tool. The apparent need for training can mask a deeper problem – unclear expectations. When employees don’t know what you want, smart people create processes that don’t work.