As the dog days of summer roll in, you might notice your team being a little slower to respond, or maybe a bit checked out during meetings. This dip in engagement is quite common this time of year, but as supervisors, it is essential to manage and support the team’s productivity and output. So howRead… Read more »
School is back in session, and kids aren’t the only ones who’ll have the opportunity to learn new things this month. September’s online training line-up is ready, and we’ve got topics to pique your interest; from acquiring softer skillsets like including empathy in CX to learning the latest data security strategies. Take a look atRead… Read more »
Government agencies must be able to accurately identify people and organizations to perform their most essential functions — delivering benefits, preventing fraud, enforcing sanctions, and more. However, this task isn’t as simple as it may seem – as agencies attempt to create an accurate picture of a user, they must do so by comparing multipleRead… Read more »
Federal healthcare organizations hold a wealth of personal health information that’s often vital to carry out national security, readiness, and disaster response efforts. Unfortunately, that also makes these agencies prime targets for both criminal and nation-state adversaries. Let’s take a look at common pain points agencies might experience while trying to protect their data: •Read… Read more »
On paper, your CX goals and deliverables probably look great. You might even have strong leadership support and team buy-in. But in the daily grind of work and competing priorities, how can you ensure the long-term success of your CX programs? CX teams are often tasked with lofty goals while also remaining an efficient, leanRead… Read more »
Every agency’s workplace is dynamic. It’s unique to your organization’s values, processes, and, most importantly, personalities and perspectives. Navigating these internal dynamics can be tricky and downright stressful, but as a supervisor, it’s critical for you to lead your team effectively without succumbing to conflict or confrontation. Here are three quick key takeaways from thisRead… Read more »
The dog days of summer are here, and the heat can leave you feeling sluggish and unmotivated. It’s time to renew your passion for public service with August’s new online trainings! We’re covering a whole slew of topics relevant for gov employees. Starting out the month with future-proofing your data and closing it withRead… Read more »
Accessibility ensures that all citizens, regardless of their circumstances, can understand and utilize the support available to them. Prioritizing accessibility also enhances civic involvement and promotes equity. In short, understanding how to improve accessibility helps government agencies to better fulfill their mission of serving the public. During our recent CX Community of Practice, Michelle Pinsky,Read… Read more »
Identity proofing, or identity verification, refers to the process of gathering data and analyzing signals to confirm an individual’s identity and assess the risk of conducting a transaction with them. Many individuals have extensive digital trails, making it easy to verify their identities with a high level of confidence. But think about younger individuals whoRead… Read more »
Agencies need to tackle cybersecurity in a holistic way, relying on zero-trust strategies that shift from complex and inefficient approaches to more streamlined, process-oriented systems. Let’s explore a few ways that you can make that shift with these zero-trust best practices from Richard Breakiron, Senior Director of Strategic Initiatives for the Americas Public Sector atRead… Read more »