Post Highlights GovLoop is Celebrating Customer Service Week Customer Service is challenging yet, critical for the public sector 5 Core Customer Service Values: Empathy, Patience, Passion, Persistence, Desire to Improve This week we have been celebrating customer service at GovLoop, we’ve had a lot of great posts, comments and ideas on GovLoop celebrating the week.Read… Read more »
Post Highlights Open Source technology is changing how government delivers services Join Acquia at: Open Source in the Public Sector: Redefining how Government Delivers Digital Services Opportunity to network, collaborate and share knowledge with government peers – register here Next week Acquia will be hosting the event, Open Source in the Public Sector: Redefining howRead… Read more »
Post Highlights Take the GovLoop State of Government Technology Survey Help develop a community based resource Your chance to help peers work through common challenges Join Us: GovLoop State of Government Technology Survey We at GovLoop need your help. We are working on our end of year State of Government Technology report and need yourRead… Read more »
On GovLoop Insights’ DorobekINSIDER: We are constantly hearing about how the polarization in Congress is making it impossible for anything to get accomplished. Are there any issues that can be not only agreed upon by our officials but also acted upon and implemented? The NAPA and the ASPA came together on this very question andRead… Read more »
We’ve probably all seen Charlie and the Chocolate Factory. The movie showcases imagination, creativity and the freedom to try new things and experiment. That’s the same idea as the TSA’s IdeaFactory. The 5-year-old program was one of the first true government 2.0 technologies. Megan Kenny is the Acting Program Manager for the Office of TrainingRead… Read more »
2 weeks ago we welcomed baby Ressler into the world. As one imagines, it’s a stressful time in the hospital and we had to spend a couple extra days for a potential scare that turned out fine. In general, we had great customer service during our stay so I wanted to share 4 elements ofRead… Read more »
On GovLoop Insights’ DorobekINSIDER: Sick of going to one government bureaucracy for a service only to get passed along to another and yet another? Wonder why government doesn’t communicate across agencies to provide a centralized service to you? New Zealand came up with a solution. You’ll meet the man behind it. Click here for theRead… Read more »
The Labor Department’s Office of Disability Employment hosted a webcast, Policy Development Think Tank Webcast: New Strategies for Successful Collaboration, as part of the ePolicyWorks initiative. DorobekINSIDER’s Chris Dorobek hosted the panel. The panelists outlined their perspectives on the use of new and innovative open government strategies for policy developments. On the Panel: GB: GadiRead… Read more »
Post Highlights Google supporting A Platform for Good How do we define a digital citizen? The importance of the Athenian Oath and citizenship In a recent Google Public Policy Blog, Let’s Stand on a Platform for Good, Google announced they are sponsoring, A Platform for Good. The post states: At Google, we believe in theRead… Read more »
Welcome to GovLoop Insights Issue of the Week with Chris Dorobek… where each week, our goal is to find an issue — a person — an idea — then helped define the past 7-days… and we work to find an issue that will also will have an impact on the days, weeks and months ahead.Read… Read more »