The other day I had the opportunity to get a “backstage” tour of the Kaiser Permanente Capitol Hill Medical Center. Admittedly, I didn’t know what to expect when I first walked through the door, which looks remarkably like a hospital within an office building. However, after spending several hours walking the halls and seeing theRead… Read more »
Today, I gave a talk at Cornell Law & Internet conference on the topic “Beyond Cats & Kardashians – Building Meaningful Online Engagement” Here’s my 13 of my tips: -Find the engagement pain point -Focus on the underlying demand for the service -Find the existing audience you can leverage -Embed elsewhere -Leverage timely events -PromoteRead… Read more »
Welcome to GovLoop Insights Issue of the Week with Chris Dorobek where each week, our goal is to find an issue — a person — an idea — then helped define the past 7-days and we work to find an issue that will also will have an impact on the days, weeks and months ahead.Read… Read more »
Post Highlights GovLoop is Celebrating National Customer Service Week: Follow Here Francisco Navarro, Customer Service Policy Advisor, New York City, discusses customer service initiatives in New York City Story is an excerpt from GovLoop’s research report: Re-Imagining Government Customer Service This week GovLoop has been celebrating National Customer Service week. The following is an excerptRead… Read more »
On GovLoop Insights’ DorobekINSIDER: De-mystifying big data. We got myth-busting with a state and local government guru. Click here for the full recap. https://www.govloop.com/profiles/blogs/de-mystifying-big-data Did you know that the federal government funds more than 80 programs that gives transportation assistance to low income families, seniors, children and people with disabilities? That’s a lot of programsRead… Read more »
Last week, the Robertson Foundation for Government and GovLoop launched PathtoPMF.com – a new website and guide designed to assist potential applicants to the prestigious Presidential Management Fellows (PMF) Program. The program has expanded over time, including significant changes to the eligible requirements to ensure that the broadest possible number of prospects would consider applyingRead… Read more »
Did you know that the federal government funds more than 80 programs that gives transportation assistance to low income families, seniors, children and people with disabilities? That’s a lot of programs for the public to navigate and the government to keep track of. In 2004, President Bush signed an Executive Order to address the problem.Read… Read more »
Big Data it’s one of those terms that means different things to different people. Some people view big data as an analytical cost saver and some see it as the data equivalent of an episode of Hoarders. For BethAnn Pepoli, CTO for State & Local and Education, EMC, big data means: Big Data is aRead… Read more »
On GovLoop Insights’ DorobekINSIDER: What are the 4 biggest challenges facing the White House Innovation Fellow for RFP-EZ? Our expert panel weighs in. Click here for the full recap. With a national election looming on the horizon and terms like “fiscal cliff” and “sequestration” being thrown around by policymakers, pundits, and the media, it’s hardRead… Read more »
Post Highlights House of Representatives Passes HR 538 on September 11, 2012 Requires customer service standardization for the federal government GovLoop resources on how to measure customer service effectiveness This week we are celebrating Customer Service week. Recently the House of Representatives passed HR 538: Government Customer Service Improvement Act on September 11, 2012. TheRead… Read more »