Best Practices for Excellent Customer Service in Government

GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. This is our fifth and final post, but be sure to checkRead… Read more »

Farm Service Agency Improves Digital Communications Strategy

Moving from paper based communications to digital is never an easy process. With increasing use of the web and the changing norms of how people consume information, a sound digital communications strategy is key to reach stakeholders. Recently, the USDA’s Farm Service Agency has made the switch to provide farmers with more information digitally. ARead… Read more »

Cloud Computing Rundown: Insights from GSA’s Dave McClure and IBM’s Dan Chenok

On today’s program edition of the DorobekINSIDER Making cloud computing count. How GSA is making it a reality from agencies. Insights from GSA’s Dave McClure. Click here for the full story. The IBM Center of Business of Government has a new Executive Director. We’ll talk to Dan Chenok about his hopes for the future andRead… Read more »

Meet the new Executive Director for IBM’s Center for the Business of Government — Biggest Challenges

For the last 14 years, the IBM Center for The Business of Government has worked to bring external research and leadership perspectives to causes and potential solutions for hard problems facing the public sector. Dan Chenok has recently taken over as the executive director for the center of business of government at IBM. He replacesRead… Read more »

DorobekINSIDER: 7 stories you need to know: White House weighs in on Sequestration

The SEVEN stories that impact your life for Thursday day the 19th of July, 2012 If sequestration happens — and that is still being debated — where will the cuts actually come from? The Obama administration hasn’t said. The House has now voted The House easily passed a bill requiring the Obama administration to provideRead… Read more »

GovLoop Guide to Workforce Planning: Be Proactive – Develop a Workforce Plan

This is the fourth blog post in a series of blog posts and podcasts talking through the recent GovLoop Guide to Workforce Planning. Be sure to take a listen to the podcase below and view the guide. You can find more HR resources by visiting the GovLoop Guide to Workforce Planning Homepage. This week weRead… Read more »

Budget History 101 — Are we really in the most austere time ever?

We know, we know, budgets are tight. It seems like that the age of austerity is an constant refrain in government. But the real question is how do you manage in these tough fiscal times? James Nardozzi is the Dean of Post College and Director of the Post University Master of Public Administration degree program.Read… Read more »