How a Massachusetts City Puts Cloud First Into Practice

What happens when the need for innovation outweighs both the capacity of the IT department and the city’s ability to invest in more hardware and people to manage it?

3 Keys to Putting Cloud-First Into Practice

City officials from Revere, Massachusetts, discuss how they approached rolling out their cloud strategy.

The Innovation Sandbox and Other Best Practices for Cloud-Hungry Agencies

While every cloud procurement is different, there are a number of common best practices that agencies can adopt to accelerate their initiatives.

Getting the Info Your Agency Needs in Moments that Matter

No one wants to hunt for the right answer when the clock is ticking. Yet too often, government employees and their customers do just that.

3 Counter-Intuitive Rules for Improving CX

Adopt a beginner’s mindset, rethink “rip and replace” and embrace self-service.

How to Keep Employees and Constituents Happy

Public-sector customer experience gets to the heart of how employees and constituents interact with perceive agencies’ products and services. Yet pleasing both groups grows harder every time government workforce, budget and other constraints change.

What Agencies Can Learn from Moving

Here are three steps agencies can take to smooth their cloud computing migrations that are based on moving homes.

Why Your Agency Should Think About Identities

Identity and access management (IAM) strategies can help agencies establish which policies and technologies they use to manage identities.

Reaching Your Agency’s Goals With Data

Here are three ways can leverage data analytics and cloud computing to serve the public more effectively.

How Government Agencies Can Optimize Digital Transformation

As agencies cloud-enable their operations, they have an opportunity to leverage insights from SaaS application data to steer their organizations forward.