A few weeks ago, GovLoop released a new guide, “The Social Media Experiment in Government: Elements of Excellence” that highlights bright spots of social media experimentation in government. The activities discussed in the guide have led to clear outcomes and mission-related impact along core functional areas. Our goal was to create a highly practical resourceRead… Read more »
At GovLoop, we recently released a report on “Digital Government Strategy”. One aspect of Digital Government, we touched briefly on but I wanted to dive in deeper in this post is the question “What’s a Digital City?” and “How Do I Become One?” This I decided to write a list – 30 Steps to BecomeRead… Read more »
What’s in a word? A lot, more often than not! Language is a powerful reflection of the world in which we live and the realities we must embrace, a fluid and ever-changing reminder that neither time nor progress stands still. This post shares some of my favorite Digital Era terms and expressions and invites othersRead… Read more »
I had an interesting chat last week with someone from a fairly large NGO who wanted to start using online tools to engage people with their work. As usual, there were no easy answers. However, there is an answer, only it takes a bit of explaining and rather a lot of doing. The problem isRead… Read more »
This post originally appeared on my external blog, Social Media Strategery. While it’s focused on private sector brands, these ideas can easily be applied to public sector entities as well. My last post criticized the content that a lot of brands share via social media – the incessant begging for likes and shares, the linkbaiting,Read… Read more »
Do you experience “Twitter mania” or have withdrawal symptoms when you’re not tweeting? So many social media users appear to be as addicted to Twitter as to their daily dose of java. However, do you know Twitter best practices? Have any of your followers “flown the coop”? What are your best practices on Twitter andRead… Read more »
As mobile adoption continues to grow in consumer markets, it is imperative that government continue to embrace mobile and learn how to best optimize mobile technology to stay relevant and improve citizen engagement programs. The Pew Internet & American Life Project has a variety of data related to mobile adoption. In December 2012, Pew reportsRead… Read more »
One of the things that I’ve realized over the last few years is that despite the fact that I’ve gained more experience, I’ve done more formal educations, taken trainings, and built a lot of personal capabilities, I seem to have trended towards more collaborative decision making. I now spend more time talking to people aboutRead… Read more »
The Senate has curtailed a provision in the Stop Trading on Congressional Knowledge Act that forced legislative and executive staffers to disclose their finances on a public, searchable database. The decision comes after a major grumblings from senior executives. Congress tapped the National Academy of Public Administration to take a closer look at the provision.Read… Read more »
I spoke recently about the power of personal communication. I’m a huge believer in the value that anyone can get from taking a personal approach with somebody because it can give you flexibility to adjust the things that you say, how you present yourself, eye contact, and body language to convey a more complete story.Read… Read more »